What is your return policy?

Our return policy at Efireplacestore.com ensures that you are completely satisfied with your purchase. If for any reason you are not, you may return the item within 30 days from the date of purchase. To be eligible for a return, the item must be in its original condition and packaging. We kindly ask you to include all accessories, manuals, and any other components that were included in the original shipment. Return shipping costs are the responsibility of the customer, except in cases where the return is due to our error or a defective item. Once we receive the returned product, we will inspect it and issue a refund accordingly. Please note that some items may be subject to a restocking fee. For complete details on our return policy, please visit our website or contact our customer service team.