Can I cancel or change my order?

Yes, you can cancel or change your order with eFireplacestore.com. If you wish to cancel your order, please contact our customer service within 24 hours of placing it. We will process the cancellation and refund your payment method accordingly. However, if your order has already been shipped, we may be unable to cancel it. In such cases, you can still return the product following our hassle-free return policy. If you need to make any changes to your order, such as updating the shipping address or modifying the items, please reach out to our customer service team as soon as possible. We will do our best to accommodate your requests.