Can I return a product if it arrives damaged?

Yes, absolutely. At Efireplacestore.com, we understand that receiving a damaged product can be frustrating. That's why we offer a hassle-free return policy for such instances. If your product arrives damaged, please contact our customer support team within 48 hours of delivery to initiate a return. We will guide you through the process and provide you with a return authorization number. You may be required to provide some information regarding the damage, such as pictures or a detailed description. Once the return is approved, we will arrange for the pickup of the damaged product at no cost to you. In most cases, we will issue a refund or send a replacement as soon as the damaged item is received. Your satisfaction is our top priority, and we strive to make the return process as smooth as possible.