What do I do if I receive the wrong item?

If you receive the wrong item from Efireplacestore.com, the best course of action is to review the return and exchange policy outlined on their website. Typically, the first step is to ensure that you have all relevant information at hand, including your order number, details of the item you received, and any accompanying documentation. Taking photographs of the incorrect item can also be helpful for your records. Next, you should check the website for information on how to initiate a return or exchange. Most companies provide specific instructions on how to proceed in such situations. Commonly, this may involve filling out a return authorization form or contacting customer service directly. It is advisable to return the incorrect item in its original packaging if possible, keeping any original receipts or labels intact. Shipping fees for returns may vary, so it would be prudent to confirm whether you are responsible for return shipping or if the company covers that cost. Be sure to track your return shipping to ensure it arrives safely. As procedures may vary, it is often beneficial to look closely at Efireplacestore.com for the latest information about handling incorrect orders.