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EQ Bank Customer FAQ

Top Answers & How-to Guides

What is EQ Bank's Phone Number?

The question we are asked most often is about how to talk to EQ Bank customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I open an account with EQ Bank?

To open an account at EQ Bank, visit their website to explore the account options available. You will complete an online...

What are the fees associated with EQ Bank accounts?

EQ Bank offers a no-fee banking experience with no maintenance or hidden fees for its accounts, allowing unlimited transactions...
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Recent EQ Bank Customer Questions

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Fund Transfers

How can I transfer money to another bank?

Transferring money from an EQ Bank account to another bank is easy using Interac e-Transfer. Just log in, access the e-Transfer...
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How long does it take to transfer funds to another bank?

Transfers from EQ Bank to other banks usually take one to three business days, although funds might be available within one...
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Account Management

How do I open an account with EQ Bank?

To open an account at EQ Bank, visit their website to explore the account options available. You will complete an online...
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How do I reset my password?

To reset your EQ Bank password, go to the login page and click the "Forgot Password" link. Enter your registered email, and...
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What identification do I need to open an account?

To open an account with EQ Bank, individuals must present identification documents that prove their identity and address....
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How do I access my account statements?

Customers can view their account statements by logging into the EQ Bank online platform and accessing the designated section...
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What happens if I forget my User ID?

If a customer forgets their EQ Bank User ID, they can typically recover it through the login page by following the prompts for...
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Banking Services

What services does EQ Bank offer?

EQ Bank provides various financial services including high-interest savings accounts, tax-free savings accounts (TFSAs),...
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What are the fees associated with EQ Bank accounts?

EQ Bank offers a no-fee banking experience with no maintenance or hidden fees for its accounts, allowing unlimited transactions...
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Is there a mobile app for EQ Bank?

EQ Bank offers a mobile app that provides users with easy access to banking services, including account management, fund...
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Can I deposit cheques using the EQ Bank app?

Yes, EQ Bank provides a mobile cheque deposit feature in its app that allows users to easily scan their cheques, enter the...
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Can I set up direct deposit with EQ Bank?

EQ Bank enables customers to set up direct deposit, allowing for automatic transfers of salaries or benefits into their...
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Security and Insurance

What is the interest rate for savings accounts?

The interest rates for savings accounts at EQ Bank can fluctuate based on current offerings and market trends. Typically, EQ...
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Are my deposits insured with EQ Bank?

Deposits at EQ Bank are insured by the Canada Deposit Insurance Corporation, covering eligible deposits up to two hundred...
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How does EQ Bank ensure my security?

EQ Bank protects customer information and funds with advanced technology and strict protocols. They use encryption for data...
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