What should I do if I experience a billing error?

If a customer experiences a billing error with Duke Energy, the first step is to review the bill in detail to identify any discrepancies. Customers should check for unusual charges, double billing, or inaccuracies in usage readings. It is also helpful to have records of previous bills or payments available for reference. Once the customer has gathered this information, they may want to consider contacting Duke Energy's customer service for assistance, as they typically have dedicated representatives who can help resolve billing issues. In addition to reaching out for support, many customers find it beneficial to visit the Duke Energy website, where they can often find helpful resources related to billing inquiries, including frequently asked questions, online chat options, and self-service tools. It is important to follow any specific procedures outlined on the website for reporting billing errors. Keeping records of all communications regarding the billing issue can also be useful in case further action is required. Understanding one's billing cycle and payment history will aid in addressing concerns effectively.