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Duke Energy Customer FAQ

Top Answers & How-to Guides

What is Duke Energy's Phone Number?

The question we are asked most often is about how to talk to Duke Energy customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Duke Energy Customer Questions

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Outages and Emergencies

What should I do if my power goes out?

If power is lost, first check your circuit breakers and see if neighbors are affected. Report the outage to streamline...
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How can I report a gas leak?

In the event of a gas leak, safety is paramount. Evacuate the area promptly and call local authorities or the utility company...
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Energy Efficiency

What energy efficiency programs does Duke Energy offer?

Duke Energy offers various energy efficiency programs tailored for residential, commercial, and industrial customers....
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How can I review my electricity usage?

Duke Energy customers can monitor their electricity usage by logging into their account on the company’s website or mobile app....
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How does Duke Energy handle renewable energy?

Duke Energy is committed to incorporating renewable energy into its operations by investing in solar and wind projects, and by...
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How can I participate in Duke Energy's demand response programs?

To engage in Duke Energy's demand response programs, customers should explore the options on the official website. These...
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Service Setup

How can I set up a new electricity service?

To set up electricity service with Duke Energy, gather your personal info, then visit their website to start the process. You...
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What is the procedure for moving my service to a new address?

To relocate Duke Energy service, customers should visit the website to access the moving process. They need to log in to their...
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What information do I need to provide to start service?

To initiate service with Duke Energy, you generally need to provide your name, service address, phone number, and either a...
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Billing and Payments

How can I pay my bill online?

To pay a bill online with Duke Energy, customers should visit the official website, access the payment section, and log in or...
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What are the different billing options available?

Duke Energy provides several billing choices, including standard monthly billing based on actual usage, a budget billing plan...
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Are there any financial assistance programs for customers?

Duke Energy provides several financial assistance programs to help customers struggling with energy bills. Key options include...
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What should I do if I experience a billing error?

When encountering a billing error with Duke Energy, begin by closely examining the bill for inaccuracies or unusual charges and...
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Contact and Support

How can I contact Duke Energy about my service?

Customers looking to reach Duke Energy for service inquiries can find the latest contact details on the official website. They...
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What is Duke Energy's policy on tree trimming?

Duke Energy has a detailed tree trimming policy to protect its electrical systems and the community. This includes regular...
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