Are there any financial assistance programs for customers?

Duke Energy offers various financial assistance programs to support customers who may be experiencing difficulties in paying their energy bills. These programs are designed to help eligible customers maintain their service and manage their energy costs. One of the key initiatives is the Energy Assistance Program, which provides financial aid to low-income households to help cover energy-related expenses. This program is often administered in collaboration with local organizations or agencies that focus on community services. Additionally, Duke Energy has programs that involve budget billing plans, where customers can pay a consistent monthly amount based on their average annual energy usage. This can help ease the financial burden during peak usage months. Furthermore, certain areas may provide temporary assistance programs during extreme weather conditions or crisis situations, which offer one-time relief to customers in need. It is important for customers to review eligibility requirements for these programs, as they may change. For further information on the specifics of these programs or to check eligibility requirements, customers may visit Duke Energy's official website, where they can find detailed resources and guidance.