DraftKings Customer FAQ

To update your picture ID and your new address, you can typically do this through your account settings or profile on the DraftKings platform. Look for options related to account verification or personal information. Follow the prompts to upload your new ID and enter your updated address.

Yes, it is possible to change the email address associated with a DraftKings account. Generally, the process involves logging into the account settings and locating the section that allows for the update of personal information, including the email address. Once the new email address has been entered, users might be required to verify the change by confirming the new email through a verification link sent to the new address. It is important to ensure that the new email address is accessible, as it may be needed for future communications or account recovery. Users who wish to find step-by-step instructions or specific details regarding this process are encouraged to visit the current DraftKings website, where they can find updated information and guidelines.

We recommend checking the status of your withdrawal by reviewing your account activity. Sometimes, delivery delays can occur. If your check has not arrived within the expected timeframe, please refer to the link on this page for the most up-to-date contact information to resolve this issue directly.

We understand that this situation can be frustrating. If you have submitted the required documents to regain access to your account, our team will review them. Typically, the review process may take some time, so please be patient while we process your documents. Be sure to check for any email updates or notifications regarding your account status.

If you're unable to update your phone number because it says it's already in use, it's possible that the number is linked to another account or there was a previous association. We recommend checking if the number is indeed associated with another account or ensuring that no other issues are at play. If the problem persists, further assistance may be needed to resolve it. Please refer to the most up-to-date contact information right here on this page for help.