DraftKings Customer FAQ

Withdrawals can take some time to process depending on the method used. Typically, bank transfers may take several business days, while e-wallets might be quicker. If your withdrawal is still pending after a reasonable time, please check the status in your account or with your bank. For the most up-to-date contact information to inquire further, refer to the link provided on this page.

We recommend accessing your email storage to free up space, allowing you to receive important communications from DraftKings. Alternatively, if you're unable to regain access, you should look into updating your account information. There is a link to the most up-to-date contact information right here on this page that you can use for assistance.

If you're experiencing a connection error with DraftKings, it may be due to temporary server issues or your internet connection. Ensure your device is connected to a stable internet source, and try restarting your device or reinstalling the app. Additionally, check if there are any updates available for the app that you may need to install. If the problem persists, there is a link to the most up-to-date contact information right here on this page for further assistance.

To withdraw funds to your Cash App card, make sure it's linked to your DraftKings account. Navigate to the withdrawal section in your account, select the amount you wish to withdraw, and choose Cash App as the payment method. Follow the prompts to complete the transaction. Keep in mind that withdrawals can take some time to process. If you encounter any issues, there is a link to the most up-to-date contact information right here on this page.

To change your email address on file, log into your DraftKings account and navigate to the account settings. Look for the option to update your email address. Follow the prompts to enter your new email and save the changes. If you encounter any issues, refer to the help resources available on the site.