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Dorchester Collection Customer FAQ

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What is Dorchester Collection's Phone Number?

The question we are asked most often is about how to talk to Dorchester Collection customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Dorchester Collection Customer Questions

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Reservations and Membership

How can I make a reservation?

To reserve a room at a Dorchester Collection hotel, guests should visit the official website where they can easily book online...
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How do I become a member of your loyalty program?

To join the DISCOVERY loyalty program of Dorchester Collection, individuals should visit the official website to find detailed...
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What is your cancellation policy?

Cancellation policies at Dorchester Collection vary by hotel and reservation type. Typically, guests can cancel for free up to...
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Can I request a late checkout?

Guests can generally request a late checkout at Dorchester Collection properties, depending on availability and occupancy. To...
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Promotions and Special Offers

Are there any promotions or special packages available?

Dorchester Collection frequently provides a variety of promotions and packages, including options for romance, wellness,...
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Is there a dress code for dining at your restaurants?

Dorchester Collection restaurants generally recommend smart casual or formal attire, with some upscale venues expecting evening...
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Services and Amenities

What amenities can I expect during my stay?

Guests at Dorchester Collection properties can look forward to a variety of luxury amenities tailored to enhance their...
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Can I request specific room features?

Dorchester Collection allows guests to request specific room features to enhance their stay. These requests can include room...
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Do you offer dining options at your hotels?

Dorchester Collection hotels generally provide a range of dining choices, including esteemed restaurants serving fine cuisine...
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Are there gluten-free or vegan dining options available?

Dorchester Collection offers a variety of gluten-free and vegan dining choices across its properties, with trained staff able...
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Can I book spa services prior to my arrival?

Guests of the Dorchester Collection can usually book spa services ahead of their arrival, which is especially useful during...
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Hotels and Locations

What hotels are part of the Dorchester Collection?

The Dorchester Collection comprises prestigious hotels such as The Dorchester and 45 Park Lane in London, Hotel Principe di...
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What transportation options are available near your hotels?

Dorchester Collection hotels provide various transportation options for guests, including access to public transit like buses...
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Events and Feedback

How can I host an event at one of your venues?

To host an event at a Dorchester Collection venue, first choose a property that aligns with your needs, as each offers distinct...
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What should I do if I lose an item during my stay?

If a guest misplaces an item during their stay at Dorchester Collection hotels, it is important to inform the hotel staff...
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How can I provide feedback about my experience?

Guests can provide feedback about their experiences at Dorchester Collection hotels through various channels, including the...
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