What should I do if I lose an item during my stay?

If a guest loses an item during their stay at one of the Dorchester Collection hotels, it is advisable to notify the hotel staff as soon as possible. Each Dorchester property typically has a dedicated team to assist with lost and found inquiries. Guests can approach the front desk or call the hotel’s concierge for immediate assistance. The staff will take note of the item description and may begin an internal search or provide instructions on how to proceed further. Additionally, most hotels maintain a lost and found log where they keep track of recovered items, so it can be helpful to check back later if the item is not found immediately. Guests are encouraged to provide as much detail as possible to help the staff in their search. For ongoing updates, guests might also want to visit the hotel’s current web page, where they can find specific contact information and guidelines relating to lost property.