What should I do if my order is lost during shipping?

If an order is lost during shipping, it is advisable to first track the shipment using the tracking number that was provided at the time of purchase. Many shipping services will show the current status of an item, which might provide insight into its last known location. If the tracking information indicates that the package is lost or has not moved for an extended period, the next step would be to check the frequently asked questions section or the shipping policy on Emilys-collection.com, as they may have specific guidelines regarding lost orders. Typically, when orders are lost, the retailer may have a procedure in place to address this situation, which could involve verifying the order details and tracking information provided by the shipping service. If necessary, customers may need to initiate a claim with the shipping carrier. In some cases, the retailer may also have protocols for replacing lost orders or providing refunds. It is always a good idea to refer to the current web page for the most accurate and up-to-date contact information or instructions tailored to handling lost orders.