What should I do if I receive a damaged item?
Asked a year ago
If you receive a damaged item from Emily's Collection, please contact us as soon as possible to report the issue. We apologize for any inconvenience and strive to rectify the situation promptly. Please provide details about the damage, along with any relevant photos, in your message to assist us in resolving the issue efficiently. Our team is committed to ensuring your satisfaction and will work with you to find a suitable solution, such as a refund, replacement, or store credit. Thank you for bringing this to our attention, and we appreciate your understanding.
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