How Do I Cancel an Order with Digital River?

If you have changed your mind about an order you made on Digital River, you can cancel it at any time with these helpful tips.

Christian Allen is the editor / author responsible for this content.
Nov 14, 2019

If you have changed your mind about an order you made on Digital River, you can cancel it. You can request to cancel your order on the same day you place it. If your order has not yet been shipped, your request for cancellation will be approved. You may request a refund. The Digital River store offers a 30-day money-back guarantee.

Canceling Your Order

If your physically shipped purchase is in stock, it will be processed immediately. This may not give you the opportunity to cancel your order. You will know if the order has been shipped because you will get an email notification. Another option is to check the shipping status of your order. If you wish to continue with the cancellation, you may contact the customer support team.

You cannot cancel downloadable products because they are processed immediately. You may, however, cancel your preorder purchase and get a refund.

Canceling an Auto-Renew Subscription

If you wish to cancel your subscription, you must contact the customer support team. You will be required to enter your order number, click the subject 'Subscription Request' and then 'Please cancel auto-renew on my subscription.'

Digital River subscribers receive the subscription service for their entire period of subscription. When you cancel the auto-renew, you will still enjoy the services for that month. It only means that your subscription won't be renewed in the next month.

If you cancel your annual auto-renew, your current subscription will remain active. However, it won't be renewed in the coming year.


If you wish to request a refund, you must first look up your order. Use the option 'Request a refund' to submit the request. If you can't find your order using your email address and the last four digits of your credit card, you may need to use your password and order number.

Once you cancel your order or complete your letter of destruction, you should receive a refund within five to seven business days. If you made your purchase using methods other than a credit card, you may need to provide your bank details. Your refund will then be credited to your account. If you do not receive your refund, you may need to contact your bank.

Contacting the Support Team

Over the Phone

The best way to seek help when you wish to cancel an order is over the phone. You will be connected with a customer care representative in about three minutes.

Digital River offers support over the phone at all times. However, the best time to call is at 9 am. When you call Digital River, you should be connected directly with a human agent.

When speaking to a representative, explain your problem and the type of help you would like to receive. The customer care agents can help you cancel your subscription and get a refund in a short time.

When speaking to the representative, you should be polite, patient, and considerate. You are unlikely to get the help you need if you come off as rude or impatient. The process may take some time. You should, therefore, clear your schedule before calling the support team. If the agent asks you for any details, try to provide them fast.

Digital River does not offer support on email, Live Chat, or their social media platforms. You must speak with a member of the customer care team to get the help you need.

GetHuman may help you connect with Digital River customer support fast. The company is fast and effective. When you fill in a form with the details of your problem, you will be connected to the right phone number.

Further questions?

Ask a followup or related question and we will try to provide an answer in seconds.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
How Do I Cancel an Order with Digital River?

Why does GetHuman Write How-to Guides for Digital River Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Digital River in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Cancel an Order with Digital River? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Digital River

Asked 5 years ago
Updated 5 years ago
Viewed 1,497,797 times
Digital River
Digital River Account
Cancel Subscription
close account
account issues
cancel my service
Cancel Subscription
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!