Updated August 18, 2025

Cross.com Customer FAQ

Recent Cross.com Customer Questions

Help me with my Cross.com customer service issue

Product Information

What products does Cross.com offer?

Cross.com provides a wide variety of premium writing instruments, including ballpoint, rollerball, and fountain pens, alongside...

What types of inks and refills are compatible with Cross products?

Cross writing instruments are compatible with various inks and refills. Ballpoint pens work best with proprietary refills,...

Can I find discontinued Cross products on your site?

Cross.com primarily showcases their current writing instruments and accessories, so discontinued products may not be directly...

What is the brand heritage of Cross?

Cross boasts a rich heritage as a premier writing instrument manufacturer since its founding in 1846 by Richard Cross....

What payment methods are accepted on Cross.com?

Cross.com typically accepts major credit cards like Visa, MasterCard, American Express, and Discover, as well as PayPal for...

What is Cross.com's return policy?

Cross.com allows returns within thirty days for new, unused items, requiring original packaging. Refunds or exchanges are...

Can I purchase gift cards for Cross.com?

Currently, Cross.com does not provide gift cards for purchase. Instead, customers may want to select a specific item as a gift....

Are there bulk purchase discounts available?

Cross.com provides various purchasing options, including bulk purchases that may offer discounts depending on the products....

How long will it take to receive my order from Cross.com?

Delivery times for orders from Cross.com depend on shipping methods and destinations. Standard shipping within the continental...

Does Cross.com offer international shipping?

Cross.com does provide international shipping to numerous locations worldwide, but details such as costs and delivery times can...

Can I track my order on Cross.com?

Customers can track their orders on Cross.com after shipment by receiving an email with tracking details. They can also view...

Are there any warranties available for Cross.com products?

Cross.com offers warranties for its writing instruments and accessories, covering defects in materials and workmanship for a...

What is the process for repairing a Cross product?

Repairing a Cross product involves checking warranty coverage and possibly initiating a claim through detailed instructions on...

Does Cross.com offer a subscription service for refills?

Cross.com currently does not have a subscription service for refills, but they do sell various types of refills for their pens...

What educational resources are available for users?

Cross.com provides a range of educational materials to enhance users' experiences with their writing products. These include...

Does Cross.com offer gift wrapping options?

Cross.com provides gift wrapping options to enrich the gifting experience. Customers can usually select this during checkout,...

Does Cross.com have a loyalty or rewards program?

Cross.com does not have a traditional loyalty or rewards program but may offer customer benefits through promotions and special...

How can I find out about new product releases?

To stay informed about new products from Cross.com, regularly check their official website for announcements and sign up for...

Are there environmentally friendly options available on Cross.com?

Cross.com emphasizes sustainability by offering eco-friendly writing instruments made from recycled materials and featuring...

We look to the Cross.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.

Cross.com issues reported to GetHuman

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