What is Cross.com's return policy?

Cross.com has a return policy that allows customers to return items within a specified period, generally within thirty days of purchase, as long as the items are in new and unused condition. It is important for customers to keep the original packaging and any accessories that came with the product, as these may be necessary to complete the return process. During the return period, customers may be eligible for a refund or an exchange, depending on their preference. In some circumstances, such as for items that are defective or incorrectly shipped, Cross may provide specific instructions for returns. Customers are usually encouraged to visit the website for the most up-to-date information about their return policy, including any exclusions or special terms that may apply. Additionally, the website often contains details on how to initiate a return, including whether customers need to obtain a return authorization or shipping label. For items eligible for personal engraving or customization, it is worthwhile to check if these items are subject to different return conditions, as personalized items may have stricter return guidelines. It is advisable to read through the policy carefully on the relevant web page to ensure that all necessary steps are followed for a successful return. By doing so, customers can ensure their experience with Cross.com remains positive, whether they are exchanging, returning, or keeping their purchases.