What is Cross.com's return policy?

Cross.com offers a hassle-free return policy for customer satisfaction. If you are not completely satisfied with your purchase, you may return it within 30 days from the date of delivery. The returned product should be in its original packaging and in the same condition as received. Personalized or engraved products cannot be returned unless there is a manufacturing defect. To initiate a return, contact our customer service team who will guide you through the process and provide a return authorization number. Refunds will be issued in the original form of payment within 7-10 business days after receiving the returned item. Please note that shipping charges are non-refundable, and return shipping costs are the responsibility of the customer unless the item is defective. For further details, kindly refer to our Returns and Exchanges page on our website.