Crocs Customer FAQ

Top Answers & How-to Guides

What is Crocs's Phone Number?

The question we are asked most often is about how to talk to Crocs customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Do Crocs have a return policy?

Yes, Crocs does have a return policy in place. The company understands that sometimes a purchase may not meet customer expectations,...
Ask any question you have about Crocs customer service, get an answer now.

Recent Crocs Customer Questions

didn’t receive croc confirmation email

If you haven't received a confirmation email after placing your order, it could be due to a few reasons. Firstly, check your spam or junk folder as sometimes emails can end up there. If it's not in these folders, there may have been a typo in your email address when placing your order. Another possibility could be a delay in the system, so it might be worth waiting for a few hours. If you've checked all these and still haven't received a confirmation, we'd recommend reaching out to Crocs customer service for assistance.
Asked Mar 5, 2024 4:39 AM

I have returned my order about 15 days back till yet my refund amount was not credited to my bank account

We're sorry to hear you're having issues with your refund. The timing for processing refunds can vary, but typically it takes about 10-15 business days after we receive your returned items. If it's been longer than that, it could be due to delays with the banking system, which we have no control over. We advise you to check with your bank for details. Alternatively, it might be possible that there might be an issue with the return process itself. Please ensure all return procedures were followed correctly and your items were eligible for a refund.
Asked Feb 21, 2024 6:56 AM

Help me with my Crocs customer service issue


What are Crocs made of?

Crocs are made from a proprietary foam material called Croslite. This unique material is a closed-cell resin which is odor-resistant...


Are Crocs waterproof?

Yes, Crocs are waterproof. They are made from a unique patented material called Croslite™, which is a closed-cell resin. This material...


Can I wear Crocs in water?

Yes, Crocs are water-friendly and designed to be worn in and around water. They are perfect for activities like swimming, boating,...

Can I wear Crocs for outdoor activities?

Yes, Crocs are suitable for outdoor activities. Designed with versatility in mind, Crocs offer comfort and functionality for various...


Are Crocs comfortable?

Yes, Crocs are highly comfortable due to their unique design and material. The brand focuses on providing a comfortable experience...


Do Crocs come in different sizes?

Yes, Crocs come in a wide range of sizes to ensure a comfortable fit for everyone. Our sizing options cater to both adults and children,...


What are the different styles of Crocs available?

Crocs offers a wide range of versatile styles to suit various preferences and needs. The Classic clog is the original and most iconic...


Do Crocs have arch support?

Yes, Crocs do have arch support. Many Crocs styles are designed with specially contoured footbeds that provide arch support, ensuring...


Can I wear Crocs with socks?

Yes, you can wear Crocs with socks. Many people choose to wear socks with Crocs to enhance comfort, warmth, and personal style. Whether...


Are Crocs suitable for kids?

Yes, Crocs are suitable for kids. With their comfortable and lightweight design, Crocs are a popular choice for children. Made from...


Do Crocs have a return policy?

Yes, Crocs does have a return policy in place. The company understands that sometimes a purchase may not meet customer expectations,...
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