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Crocs Customer Service

Phone Number & Contact Info

Crocs's Best Phone Number

866-306-3179
Toll-free·Calls Customer Service·Most popular Crocs number
Q:

How do I talk to a live human at Crocs?

A:Must choose an option 1-3.
Q:

Does Crocs offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 7am-10pm, Sat-Sun 8am-4:30pm MST. The least busy day is Saturday, and the most busy day is Wednesday.
Q:

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Wednesday, and the shortest are on Tuesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Crocs phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Must choose an option 1-3.
Here is how our research team describes the way the Crocs phone system greets you: Place an order or ask a product question, press 1. Order status, press 2. Returns or refunds, press 3.
Below are some clips we've found from Crocs's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Crocs customer service. For English, please press one or stay on the line. To provide you with the best experience possible, please listen to the following menu options and make a selection. If you are calling to place an order, or have a product question, please press one."
Excerpt from a call with Crocs
Thursday, February 8, 2024 2:40 PM

What are the hours and when should I call?

Crocs operates the call center for this 866-306-3179 phone number Mon-Fri 7am-10pm, Sat-Sun 8am-4:30pm MT. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 54 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Crocs phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Crocs staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Crocs is Saturday. The most busy day to call is Wednesday, which averages 1300% more phone calls by comparison. Again, this is based on a sample of 54 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Busiest
Thu
Fri
Sat
Quietest

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Wednesday.

The best time to call Crocs

In summation, the best day to call Crocs is Friday.

Why Customers Call Crocs

If you have time to do a bit of reading before you call Crocs, we recommend you read over some of our problem-specific articles.

Are Crocs waterproof?

Yes, Crocs are waterproof. They are made from a unique patented material called Crosliteâ„¢, which is a closed-cell resin. This material does not absorb water, making Crocs perfect for various water activities like boating, camping, or simply walking in the rain. Their waterproof nature also makes them ideal for the poolside or beach, as they dry quickly and do not get damaged by water exposure. Additionally, the design of Crocs includes ventilation ports that allow water to drain away easily, further enhancing their ability to stay dry. Whether you're in wet or dry conditions, Crocs offer reliable protection and comfort, making them a versatile choice for both indoor and outdoor use.

Are Crocs comfortable?

Yes, Crocs are highly comfortable due to their unique design and material. The brand focuses on providing a comfortable experience for all its customers. Crocs are made from a lightweight, cushion-like material called Croslite, which molds to the shape of your feet. This material ensures Crocs are soft, supportive, and well-suited for extended wear. The shoes also incorporate ergonomic features, such as arch support and ample toe room, to enhance comfort. The slip-on style and adjustable straps allow for easy customization and a secure fit. Additionally, the breathable nature of Crocs prevents discomfort from sweating and odor. Countless customers praise Crocs for their exceptional comfort, making them an ideal choice for various activities or long hours of wear.

What are Crocs made of?

Crocs are made from a proprietary foam material called Croslite. This unique material is a closed-cell resin which is odor-resistant and highly durable. Croslite is a type of comfortable and lightweight foam that provides cushioning and support to the feet. It conforms to the shape of the wearer's feet, ensuring a snug fit and added comfort. The foam material also provides excellent traction, making Crocs suitable for both wet and dry conditions. Croslite is water-friendly and quick-drying, making it perfect for activities around water. Additionally, the material is easy to clean and maintain, making Crocs a convenient footwear option. Its unique composition and design make Crocs a beloved choice for all-day comfort and functionality.

Top Crocs customer service problems

Click the link above to get answers to just about any Crocs customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Crocs, and their purpose. Are any of these similar to the reason you are trying to call?
Product inquiry for fuzzy pink Crocs: "Hi. I had a product my daughter really wants - a pair of light pink Crocs with fuzzy lining, wondering if I could place a back order."
- From a call lasting 9m 43s , Mar 20, 2024 1:31 PM
Unresponsive customer service: "I've been trying to call Crocs India customer service for over forty days, but they're not picking up or responding to my emails."
- From a call lasting 3m 44s , Mar 5, 2024 9:21 AM
Seeking Indian department: "Can you please connect me to the Crocs department of India?"
- From a call lasting 8m 2s , Mar 5, 2024 9:12 AM
Seeking customer care number: "Can you please give me the Indian customer care number?"
- From a call lasting 10m 13s , Mar 5, 2024 9:01 AM
Issue with online order return: "I placed an order online but it was a mismatch and I've been waiting for someone to pick up the product for over a month now."
- From a call lasting 2m 36s , Mar 5, 2024 8:49 AM
Status of refund inquiry: "I have returned my order fifteen days ago, and the amount has not been credited back yet. Can you tell me the status of my refund?"
- From a call lasting 5m 17s , Feb 21, 2024 6:58 AM
Check order status: "I want to know what's the status of my order."
- From a call lasting 2m 36s , Feb 8, 2024 2:40 PM

More Crocs Customer Service Contacts

There are of course other ways to contact Crocs customer service besides the phone. Below we list the best ones, by medium.

Crocs Customer Service Live Chat

If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Crocs provides this option.

Crocs Customer Email Addresses

customerservice@crocs.com - Customer Service
Customer service email address
sales@crocs.eu - Customer Service
UK customer service email address
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Crocs will reply our your email.

Crocs Customer Help Desk / Web Support

crocs.com - Customer Service
Online customer service submission
As a last, sometimes only, resort- Crocs customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Crocs's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Crocs agent. This phone number is Crocs's best phone number because 1,050 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-306-3179 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Crocs first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web or chat. In total, Crocs has 1 phone number. It's not always clear what is the best way to talk to Crocs representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Crocs. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Crocs. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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