Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Coolibar.com.
Do you offer international shipping?
Yes, Coolibar offers international shipping to select countries. We understand that our customers are located worldwide and we strive to provide our products to as many destinations as possible. Currently, we offer international shipping to countries such as Canada, Australia, United Kingdom, and several others. To check if we ship to your country and to view the specific shipping rates and timeframes, please visit our international shipping page on our website. If your country is not listed, we apologize for any inconvenience caused and encourage you to sign up for our newsletter to receive updates on any future expansions in our shipping destinations.
Can I exchange an item?
Yes, Coolibar offers an exchange policy to ensure customer satisfaction. If you are unhappy with your purchase or need a different size, you can easily exchange the item. The exchange process is straightforward – simply reach out to our customer service team within 30 days of receiving the product. Our friendly representatives will guide you through the exchange procedure and provide you with a return label. Once we receive the item in its original condition, we will promptly process the exchange, sending you the replacement size or a different product of your choice. Please note that exchanges are subject to availability. We strive to make every customer's experience positive and hassle-free, and our exchange policy is designed to offer flexibility and convenience.
What is the return policy?
Coolibar offers a hassle-free return policy to ensure customer satisfaction. If you are not completely satisfied with your purchase, you can return the item for a refund or exchange within 90 days of the purchase date. The product must be in its original condition, unworn, and with all tags attached. To initiate a return, you can contact our customer service team or request a return through your online account. Please note that return shipping charges are non-refundable, unless the return is due to a manufacturer's defect or Coolibar's error. Refunds are processed within 14 business days after we receive the returned item. For exchanges, Coolibar will cover the cost of shipping the new item to you. Overall, our goal is to make the return process easy and convenient for our valued customers.
Can I cancel or modify my order?
Yes, you can cancel or modify your order on Coolibar.com. If you want to cancel an order, please contact our customer service team as soon as possible with your order number. We will make every effort to stop the processing of your order. However, if the order has already shipped, we won't be able to cancel it. In case you want to modify your order, you must also get in touch with our customer service team with your order number. They will assist you in making any necessary changes to your order, such as updating the shipping address or adding items to your existing order. Please note that modifications to your order may result in changes to the total amount you were originally charged.
How long does it take to process an order?
At Coolibar, we strive to process and ship your order as quickly as possible. Orders typically take 1-2 business days to process before they are ready to be shipped. However, please note that processing times may vary during peak seasons or due to unforeseen circumstances. Once your order is processed, it will be shipped via your selected shipping method. Delivery times will depend on the shipping method chosen, but estimations can be found in the shipping information provided during the checkout process. We also offer expedited shipping options for those who need their order urgently. Rest assured, we are committed to delivering your Coolibar products to you in a timely manner while maintaining the highest standards of quality and customer service.
What payment methods do you accept?
Coolibar.com accepts various payment methods to ensure convenient and secure transactions. We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. Additionally, we offer the option to pay using PayPal, an electronic payment platform known for its ease of use and buyer protection. PayPal allows customers to link their bank accounts, credit cards, or even use their PayPal balance for hassle-free payments. At Coolibar.com, we prioritize the safety and security of our customers' personal and financial information. Therefore, we employ industry-standard encryption measures to safeguard all transactions and maintain customer trust. Experience peace of mind while shopping at Coolibar.com with our multiple payment options and commitment to protecting your information.
Can I track my order?
Yes, you can track your order on Coolibar.com. Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to the carrier's website. By clicking on the tracking number or entering it on the carrier's website, you will be able to see the real-time status of your package. This allows you to know exactly where your order is and when it will be delivered. Please note that it may take 24-48 hours for the carrier's website to update the tracking information. If you have any questions or need assistance with tracking your order, you can contact our customer service team who will be happy to help.
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