Updated August 9, 2025

Coolibar.com Customer FAQ

Recent Coolibar.com Customer Questions

I paid a lot of money for my order - my bank confirmed the payment on 20 June, and there's still no information or explanation why my order has not been shipped yet.

We understand your concern about the delay in your order shipment. Please check the order status on your account page. Shipping times can vary based on product availability, processing time, or other factors. If there's a specific issue with your order that needs addressing, details can typically be found on our FAQ page.

Asked Aug 9, 2025 4:10 PM

Help me with my Coolibar.com customer service issue

Shipping and Order Management

Do you offer international shipping?

Coolibar does provide international shipping for its products, allowing customers outside the United States to place orders....

Can I cancel or modify my order?

Customers of Coolibar.com may usually cancel or modify orders, but this depends on specific conditions and the order status....

How long does it take to process an order?

The time required to process an order at Coolibar varies based on the items and order volume. Typically, orders are processed...

Can I track my order?

Yes, customers can track their orders with Coolibar. After shipping, they receive a confirmation email with a tracking number....

What is the return policy?

Coolibar's return policy allows a sixty-day period from purchase to return items in new condition, with tags included. Specific...

Can I exchange an item?

Exchanges for items bought from Coolibar.com are typically permitted within thirty days of purchase, provided the item is...

What payment methods do you accept?

Coolibar.com offers various payment options for a convenient shopping experience, including major credit cards, debit cards...

Are there any discounts or promotions available?

Coolibar regularly provides various promotions, including sales and discounts, which can change often. Customers are encouraged...

Do you offer gift cards?

Coolibar does not currently provide gift cards. However, customers can find various sun protective items on their website that...

What is your sizing guide?

Coolibar offers a detailed sizing guide to assist customers in finding the ideal fit for various clothing items. It encourages...

Can I find fitting guides for your swimwear?

Coolibar provides fitting guides for their swimwear on their website, which assist customers in selecting the appropriate sizes...

Do you have customer reviews available for products?

Coolibar.com provides customer reviews for many products, which offer insights into the experiences of previous buyers. These...

What are your recommendations for caring for Coolibar products?

To care for Coolibar products, wash them in cold water with a mild detergent, avoiding bleach and fabric softeners. Line drying...

Do you offer children's clothing for sun protection?

Coolibar provides a variety of sun protective clothing specifically for children, featuring stylish and playful designs. The...

What type of sun protection technology is used in your products?

Coolibar utilizes advanced sun protection technology in its products, focusing on UPF, which effectively blocks UV radiation,...

Are there options for collaborating with influencers or affiliates?

Coolibar acknowledges the significance of influencer and affiliate marketing and may engage in partnerships that align with...

What measures are taken for sustainable practices?

Coolibar is dedicated to sustainability, utilizing eco-friendly materials like recycled fibers and organic cotton. The company...

Are there any partnerships with dermatologists?

Coolibar collaborates with dermatologists to enhance product quality and effectiveness for skin health and sun protection....

We look to the Coolibar.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.

Coolibar.com issues reported to GetHuman

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