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Can I exchange an item?

Asked 2 years ago
Yes, exchanges for items purchased from Coolibar.com are generally allowed within a specified timeframe, typically thirty days from the date of purchase. Customers should ensure that the item being exchanged is in its original condition, unworn, and with all tags still attached. When exchanging an item, it is advisable to review the specific exchange policy detailed on the Coolibar website. This can provide important information regarding the process, any costs associated with the return or exchange, and how to properly initiate the exchange. Customers may want to initiate the exchange online by visiting the designated section of the Coolibar website, where they will find instructions to follow. If the preference is to exchange an item for a different size or color, this procedure is fairly straightforward. Always check the most current details on the website, as policies may change.
Answered Jul 16th 2025

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