Coolibar.com Customer Service Issues

Archive 1

The following are issues that customers reported to GetHuman about Coolibar.com customer service, archive #1. It includes a selection of 2 issue(s) reported October 6, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
My name is Carolyn C. Charba, and I recently received my order from Cooibar, but unfortunately, there have been some issues. Instead of receiving one navy and one black pant, I received two navy pants. Furthermore, the swing shirt size I received is a large instead of the medium I originally ordered. I am missing the paperwork detailing my order, and there seems to be confusion with the customer service contact numbers. Kindly, please note that I urgently need the black pants and the correct size shirt. I can be reached at 1-(90)[redacted] or [redacted] Your assistance in resolving this matter promptly is greatly appreciated. Thank you.
Reported by GetHuman-lenniepi on mardi 6 octobre 2020 18:50
I accidentally placed an order and called customer service right away to cancel. The representative told me they couldn't stop the order due to it going directly to the shipping company. They advised me to reject the package upon delivery, return it unopened to the post office, but I'll be charged a fee. I find this policy confusing and frustrating. I urgently request to cancel order [redacted]82.
Reported by GetHuman-drginaja on mardi 6 juin 2023 01:39

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