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Columbia Deck Works Customer FAQ

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What is Columbia Deck Works's Phone Number?

The question we are asked most often is about how to talk to Columbia Deck Works customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Product Information

What materials are Columbia Deck Works products made of?

Columbia Deck Works provides a variety of decking materials, including wood, composite, and PVC. Wood offers natural beauty but...
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What warranty do you provide for your products?

Columbia Deck Works provides various warranties depending on the decking materials chosen. These generally cover defects and...
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What is the average lifespan of a Columbia Deck Works deck?

The lifespan of a deck from Columbia Deck Works varies based on material, weather, and maintenance. Wood decks can last 15 to...
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Order and Delivery

How long does it take to receive my order?

The delivery time for orders from Columbia Deck Works varies based on factors like materials, project complexity, and demand....
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Do you have any special offers or discounts available?

Columbia Deck Works periodically has special promotions or discounts, such as price reductions on materials and seasonal...
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What is your return or refund policy?

Columbia Deck Works does not specify a standard return or refund policy online since it depends on project specifics. Customers...
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Design and Customization

Do you offer custom deck designs?

Columbia Deck Works specializes in custom deck designs tailored to individual client preferences and requirements. They offer...
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Can I see examples of previous deck projects you have completed?

Columbia Deck Works showcases a portfolio of their previous projects on their website, allowing potential customers to view...
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Installation and Maintenance

Can I install the deck myself or do you provide installation services?

Homeowners can choose to install their decks themselves, but it is important to evaluate personal skills and local regulations....
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Do you offer any maintenance services for your decks?

Columbia Deck Works focuses on deck construction but typically offers maintenance services such as cleaning, staining, and...
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Do you provide any assistance with obtaining permits for deck construction?

Columbia Deck Works does not directly assist with permit acquisition for deck construction, but they offer insights into...
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Can I paint or stain the deck myself after installation?

Yes, you can paint or stain your deck after installation, but be aware of the material type, allow the wood to stabilize, and...
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