What is your return or refund policy?

Our return or refund policy at Columbia Deck Works is designed to ensure customer satisfaction and peace of mind. If you are dissatisfied with your purchase for any reason, please contact our customer service within 14 days of receiving your order. We will be happy to assist you with returns or exchanges. However, please note that customized or personalized items cannot be returned unless there is a defect or error. All returns must be in the original packaging and in new, unused condition. Once we receive the returned items, we will inspect them and process your refund within 7-10 business days. Please note that shipping charges are non-refundable, and the customer is responsible for return shipping costs, unless the item is defective. Rest assured, we are committed to providing a smooth and hassle-free return process to ensure your complete satisfaction with Columbia Deck Works.