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Citychiconline.com Customer FAQ

Top Answers & How-to Guides

What is Citychiconline.com's Phone Number?

The question we are asked most often is about how to talk to Citychiconline.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Citychiconline.com customer service, get an answer now.
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Recent Citychiconline.com Customer Questions

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Order Tracking

How do I track my order?

To track an order from Citychiconline.com, customers should visit the website and find the order tracking section. By entering...
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Can I cancel or modify my order?

Citychiconline.com allows for order cancellations or modifications, but specific policies can differ. Customers should act...
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What is the process for reporting an issue with my order?

To report an issue with an order from City Chic Online, gather all essential details like the order number and issue...
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Promotions and Discounts

How do I redeem a promo code?

To redeem a promo code on Citychiconline.com, first select your items and go to checkout. There, you will find a field to enter...
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Do you offer any discounts for first-time customers?

City Chic Online frequently presents various promotional deals, including discounts for first-time buyers. These promotions may...
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Can I use multiple promo codes on a single order?

Citychiconline.com generally allows only one promo code per order, and combining multiple codes is not permitted. However,...
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Returns and Exchanges

What is the return policy?

Citychiconline.com offers a customer-friendly return policy, allowing returns within a specific timeframe if items are unused...
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Can I exchange an item for a different size?

Citychiconline.com typically allows size exchanges, but customers must return unworn items in original packaging within a set...
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Are there any specific care instructions for City Chic garments?

City Chic garments include care instructions on their internal labels to help maintain quality. Washing in cold water is...
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Shipping Information

What payment methods do you accept?

Citychiconline.com accepts various payment methods, including major credit cards like Visa and MasterCard. Customers may also...
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How long does shipping take?

Shipping times from Citychiconline.com can range from five to ten business days for standard delivery within the continental...
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Do you offer international shipping?

Citychiconline.com does offer international shipping, but availability can differ by destination. Customers should check the...
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Email and Notifications

Are gift cards available for purchase?

Gift cards are indeed available for purchase at Citychiconline.com, providing an easy way to gift fashionable choices. The...
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How do I unsubscribe from email notifications?

To unsubscribe from email notifications from Citychiconline.com, you can find an unsubscribe link typically located at the...
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Sizing and Styling

What is the sizing guide for City Chic clothing?

City Chic offers a sizing guide to help customers find their ideal fit, generally ranging from Australian sizes 14 to 26,...
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Can I get assistance with choosing the right outfit for a special occasion?

Citychiconline.com provides a diverse selection of outfits ideal for various special occasions, from elegant dresses to chic...
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Do you offer personal styling services?

Citychiconline.com does not provide personal styling services but offers a wide selection of trendy plus-size apparel. The site...
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We look to the Citychiconline.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Citychiconline.com issues reported to GetHuman
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