What is the return policy?

Our return policy allows customers to return items within 30 days of purchase for a full refund or exchange. To be eligible for a return, items must be in their original condition with tags attached. City Chic Online provides a pre-paid return label for domestic returns, making the process convenient for our customers. However, we do not offer direct exchanges for international orders. If a customer wishes to exchange an item, they can return it for a refund and place a new order. It is important to note that some items, such as lingerie and earrings, are non-returnable for hygienic reasons. For further details and instructions on returning items, customers can refer to our Returns and Exchanges page on the website.