Are there any assistance programs available for low-income water customers?

The City of Cleveland Water Department understands that many residents may face difficulties in managing their water bills, especially those with low incomes. To support these customers, the department has several assistance programs designed to alleviate the financial burden of water bills. One such program is the Emergency Payment Assistance Program, which provides temporary financial help for residential customers who are experiencing a financial crisis that impacts their ability to pay their water bills. Additionally, the department often collaborates with community organizations to offer support services and resources to those in need. Furthermore, there may be opportunities for customers to enroll in budget billing, which allows them to pay a fixed amount each month based on their average usage, making budgeting easier. The City of Cleveland Water Department also sometimes provides information on state or federal assistance programs that might be available to eligible customers, which can further help reduce their water service costs. It is advisable for individuals seeking support to visit the official Cleveland Water Department website, where details about these programs and additional resources can be found. This can help ensure that customers have access to the most current information on assistance options available to them.