What is the return policy for defective or damaged items?

At Certainty Stores, we understand that sometimes products may arrive defective or damaged. We strive to provide excellent customer service and address any concerns promptly. Our return policy for defective or damaged items is hassle-free. Simply contact our customer support team within 7 days of receiving the product and provide details of the issue. We will guide you through the return process and offer a replacement or refund, depending on your preference. We may require you to provide supporting evidence such as photos or videos of the defect or damage. Rest assured, we will handle the return shipping costs. At Certainty Stores, your satisfaction is our top priority, and we aim to make your shopping experience smooth and worry-free.