What if I receive a damaged or defective item?

If you receive a damaged or defective item from CSN Stores, we apologize for any inconvenience caused. Our top priority is ensuring customer satisfaction, and we are here to assist you in resolving any issues. Please contact our customer service team within 48 hours of receiving the item, and provide details regarding the damage or defect. Our team will guide you through the returns process and offer a suitable solution. We may either arrange for a replacement or refund, depending on the circumstances. To streamline this process, please retain all packaging materials and documentation related to the purchase. CSN Stores is committed to resolving any concerns promptly and efficiently to ensure your shopping experience is a positive one.