What is your policy for damaged or faulty items?

The Bon-Ton Stores, Inc. is committed to providing quality products to their customers. When it comes to damaged or faulty items, the company typically has a clear policy in place to address such issues. Customers who receive products that are damaged during shipping or defective upon arrival are generally encouraged to examine the return policy provided at the time of purchase. In many cases, The Bon-Ton Stores, Inc. allows customers to return items within a specified time frame from the date of purchase. Items considered defective or damaged are often eligible for a full refund or exchange, provided that they are returned in their original packaging, along with any tags that may have been included. To ensure a smooth return process, it is advisable for customers to retain their receipts or proof of purchase, as this can expedite the return or exchange. The Bon-Ton Stores, Inc. aims to uphold customer satisfaction, and therefore, addressing concerns related to damaged or faulty items is taken seriously. Additionally, customers are encouraged to visit the official website for the most current information regarding returns and exchanges, as well as any specific guidelines that may apply. By consulting the website, customers can find detailed instructions that will help them navigate the return process effectively.