What should I do if I receive a defective product?
Asked a year ago
If you receive a defective product from Carlosshoes.com, please contact our customer service team as soon as possible. Provide details about the issue, such as photos or a description of the defect, so we can assist you with a solution. Our team will guide you through the return or exchange process to ensure you receive a new, non-defective product promptly. Your satisfaction is our top priority, and we are here to help resolve any issues with your purchase.
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