What is the return policy for Carlosshoes.com?

At Carlosshoes.com, we strive for complete customer satisfaction. If you are not entirely pleased with your purchase, we offer a hassle-free return policy. We accept returns within 30 days from the date of delivery. To be eligible for a return, the item must be unworn, in its original packaging, and accompanied by the original receipt. Damaged, worn, or custom-made items are not eligible for return. To initiate a return, simply contact our customer support team or submit a return request through our website. Once your return is approved, you will receive a return label via email. Please ensure that the item is securely packaged and affix the label to the package. Once we receive and inspect the returned item, we will issue a refund to your original payment method within 7-10 business days. Please note that shipping charges are non-refundable. For further details, please refer to our full return policy on our website or contact our customer support team for assistance.