Can I exchange my shoes for a different size or style?
Yes, we offer exchanges for different sizes or styles of shoes. If you find that the shoes you purchased do not fit or you would like a different style, you can initiate an exchange within 30 days of the original purchase. To do so, please contact our customer service team with your order information and the details of the exchange. We will guide you through the process and provide you with a return label to send back the original pair of shoes. Once we receive the returned shoes, we will promptly send you the new size or style of your choice. Please note that the shoes must be in their original condition with all tags and packaging intact for the exchange to be processed.
Answered Nov 2, 2023
Need further help?
Type out your followup or related question and we will get you an answer right away.
Need to call Carlosshoes.com?
If you need to call Carlosshoes.com customer service, now that you have the answers
that you needed, click the button below. You can either call them on your phone or use our
free AI-powered phone to dial for you, get a rep for you, and more.
Call Carlosshoes.com