Burger King Customer FAQ

If you ordered an item using points at the kiosk and it was not available, your points should be reinstated. However, if they weren't, please check the most up-to-date contact information available on this page to address your concern directly.

We apologize for the delay you experienced with your order. While we strive to serve our customers promptly, sometimes unforeseen circumstances can lead to longer wait times. Your feedback is valuable, and we will work to improve our service. Thank you for your understanding.

We apologize for the inconvenience with your delivery order. Missing items can happen occasionally. Please check the link on this page for the most up-to-date contact information to report the issue directly to Burger King for a resolution.

We recommend checking your purchase receipts to ensure the balance matches what you expected. Gift card balances can sometimes take time to update after transactions. If the issue persists, there is a link to the most up-to-date contact information right here on this page for further assistance.

To add points to your Burger King account, make sure you are logged into your account on the Burger King app or website. Points can typically be earned by placing an order through the app or making qualifying purchases in-store. Always check for promotions that may allow you to earn additional points.