How Do I Unlock My Bitcoin.com Account?

Bitcoin.com might have locked you out of your account. Account lockouts can happen due to various reasons. If you forget your password, click "Forgot Password" on the login page, enter your email, check for the reset email and create a new password. For those with Two-Factor Authentication (2FA) issues, log in and disable 2FA through your account settings or contact support. In case of account recovery, contact Bitcoin.com's customer support, verify your identity and follow its guidance.

Christian Allen is the editor / author responsible for this content.
Aug 22, 2023

Bitcoin.com is like any online platform, so issues related to account access can arise. If you find Bitcoin.com locks you out of your account, you can regain access, ensuring that you can continue your crypto journey with confidence. Account lockouts can happen for many reasons, from forgetting your password to suspicious activity triggering security measures.

Regardless of the cause, the process to unlock your Bitcoin.com account involves a few essential steps that prioritize both security and user experience.

Step 1: Resetting Your Password

  • Visit the Login Page: To start the process, head to the Bitcoin.com login page.
  • Click on "Forgot Password": If you've forgotten your password, look for the "Forgot Password" link on the login page and click on it.
  • Enter Your Email: You'll receive a prompt to enter the email associated with your Bitcoin.com account. Make sure to use the email you used during the account registration process.
  • Check Your Email: Bitcoin.com will send you a password reset link. Access your email inbox and look for the reset email. Check your spam folder if you don't see it in your inbox.
  • Click the Reset Link: Click on the password reset link in the email. This link will take you to a page where you can create a new password.
  • Set a New Password: Choose a strong and unique password. Ensure it includes a combination of letters, numbers and special characters to enhance its security.

Step 2: Two-Factor Authentication (2FA)

  • Log In to Your Account: If your account is locked due to 2FA, you'll need to log in to your account as you normally would.
  • Access 2FA Options: Once you log in, navigate to your account settings or security settings to find the 2FA options.
  • Disable 2FA: To disable 2FA, you'll typically need to provide your 2FA code, which you would have set up previously. Follow the platform's instructions to complete the process.

Step 3: Account Recovery

  • Contact Support: If you cannot reset your password or disable 2FA on your own, you can reach out to Bitcoin.com's customer support. Provide the necessary account information and explain the situation.
  • Verify Your Identity: In many cases, the platform might request additional identity verification to ensure that you are the account's rightful owner. This could involve providing personal information, answering security questions or providing photo identification.
  • Follow Support Instructions: Bitcoin.com's support team will guide you through the account recovery process. Follow its instructions carefully to regain access to your account.

Preventive Measures to Avoid Future Lockouts

While regaining access to your Bitcoin.com account is crucial, preventing future lockouts is equally important. Here are some measures to consider:

  • Managing Password: To ensure the safety of your online accounts, utilize strong and distinctive passwords. Additionally, a password manager can be a useful tool to securely manage and monitor your passwords.
  • Two-Factor Authentication (2FA): Enable 2FA on your Bitcoin.com account and any other platform that offers this security feature.
  • Backup Codes: When setting up 2FA, save backup codes. You can use these codes to access your account if you lose access to your 2FA device.
  • Regularly Update Contact Information: Ensure your email and other contact information associated with your Bitcoin.com account are up-to-date.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
How Do I Unlock My Bitcoin.com Account?

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