Bitcoin.com Customer FAQ

We're sorry, but once Bitcoin transactions are confirmed, they are irreversible. It's part of Bitcoin's design to prevent duplicate transactions and fraud. Therefore, it's not possible to get back coins sent to a scammer. Unfortunately, Bitcoin.com doesn’t have control over Bitcoin transactions, so we can't assist in these types of recovery scenarios. It's crucial to be vigilant when sending Bitcoins - only send them to trusted recipients and businesses. Should you find yourself in such a situation, you can report it to your local law enforcement and regulatory authorities.

Yes, there is usually a transaction fee associated with any cryptocurrency withdrawal, including Bitcoin. The exact amount can vary depending on factors such as network congestion. These fees go to the miners who validate transactions, not Bitcoin.com. Please note that fees can fluctuate and it's recommended to check the current fee before initiating any transaction.

Your Wallet ID is automatically generated when you create an account on Bitcoin.com. You can find it by logging into your Bitcoin.com account and looking under "Wallet Preferences." Regarding which Bitcoin to choose, Bitcoin.com supports both Bitcoin (BTC) and Bitcoin Cash (BCH). BTC is the original Bitcoin with a larger user base, while BCH is a spin-off aiming for faster, cheaper transactions. The one you choose depends on your specific needs. For everyday transactions, BCH might be more suitable due to its lower fees. However, BTC might be a better choice if you're looking for an established cryptocurrency with wide acceptance.

We're sorry to hear about your predicament. For cases of identity theft, it's best to inform your bank and appropriate authorities immediately. Additionally, ensure that you change all your passwords, especially those pertaining to your financial accounts. If your Bitcoin.com account is affected, we recommend securing it right away by resetting your password and enabling 2-Factor Authentication (2FA). Please also report this to Bitcoin.com directly so they can investigate if there has been any breach on your account. Stay vigilant and monitor your accounts closely for any unusual activities.

The processing time for your order can depend on several factors. Typically, an order is processed immediately. However, if the Bitcoin network is busy or the transaction fee is too low, it might take longer for the transaction to be confirmed. If you're purchasing Bitcoin, certain payment methods like bank transfers can also take several days to process. Additionally, some orders might need extra verification for security reasons, causing a delay. Rest assured, we're always working hard to process orders as quickly as possible. Thank you for your patience.