BitMart Customer FAQ

This issue may be related to a temporary glitch in the app or your internet connection. Try refreshing the app, checking your internet connection, or reinstalling the app if the problem persists. Ensure you're using the latest version of the app to minimize technical issues. If the dollar amount still doesn't load, keep an eye on further updates from BitMart regarding system performance.

If you're experiencing login problems, double-check your username and password, ensuring there are no typing errors. Also, ensure your internet connection is stable. For withdrawal issues, make sure you have sufficient balance and have completed all necessary verification processes. Also, check if you have any restrictions on your account, or if the network is congested. BitMart guarantees a secure trading environment so your safety and smooth user experience are our priority. If your problems persist, you may need to reach out to our customer support for thorough assistance.

To withdraw delisted coins from BitMart, you first need to ensure that you have a suitable non-BitMart wallet to transfer them to, as they can no longer be traded for USDT or other cryptocurrencies on the BitMart platform. Enter the wallet address on BitMart's withdrawal page and follow the prompts. Please note that withdrawal may be limited or impossible based on network conditions of the delisted coin, and there might be a withdrawal fee. It's crucial to remember that once these delisted coins are out of BitMart, they will not be supported or be able to be traded back into USDT or others on BitMart.

To withdraw TTM (or any other coin) from BitMart to USDT, you'll first have to sell the TTM for USDT within the BitMart platform. This can typically be done in the marketplace section of the website. Once the TTM is sold and you have USDT in your account, you can withdraw it by going to your Wallet, clicking Withdraw beside USDT, and then entering the details of the destination where you want the USDT transferred. Please be aware of any potential fees associated with these transactions. Ensure to double-check all details because withdrawn crypto cannot be retrieved.

If you're not receiving the verification email from BitMart, please first check the spam or junk mail folder in your email account to make sure the email hasn't ended up there. Also, ensure you've entered the correct email address and that your email service provider isn't blocking emails from BitMart due to strict filtering settings. If you've done all of this and still haven't received the email, there might be an issue with BitMart's email server, which could be temporary. Please allow some time and try again. Remember to click the send button only once to avoid receiving multiple emails.