BitMart Customer Service Issues

I have been attempting to withdraw my funds from Bitmart and I have encountered an issue regarding an abnormal transaction. To verify my account, they are requesting a 30% deposit of approximately 30k, which I find confusing and concerning. I am hesitant to proceed with the recharge. I am desperately seeking an alternative method to unfreeze my funds and complete the withdrawal process. It has been six months since I have been patiently waiting to access my funds, only to face this unexpected setback. I would greatly appreciate it if this matter could be resolved promptly so I can finally retrieve my money.

I am experiencing verification issues as I have forgotten the login details for my original account. Consequently, I created a new account with a different email but the same name. However, I encountered a problem when I transferred funds to this new account. When attempting to trade my coins, I am prompted to verify my account. I tried to verify it but received a message stating that there is already an account associated with the same ID card. I am feeling confused and worried as my funds are now stuck in the new account. I am seeking assistance to access and withdraw my money.

I need help accessing my Bitmart account as I lost my Google Voice number linked to it and can't receive the authentication code for password reset. Google won't help me regain access to the number, and I can't reach Bitmart's Helpdesk. I believe no one has accessed my account. The phone number advertised for Bitmart is invalid when I dial it from the USA. I'm willing to verify my identity with deposit/withdrawal records. Please assist me in changing my phone number on the account or linking it to an email address. Thank you for your help.

I was involved in a car accident a while back which caused severe memory loss and I am unable to recall many things. Unfortunately, the phone I used to access my account was damaged in the accident. I have not been able to log into my account for years now, even though I have invested $1,[redacted] initially and an additional $[redacted], totaling around $1,[redacted] after fees, into Bitmart. The account keeps prompting me to verify using my old phone number, which I no longer have access to. I would greatly appreciate any assistance in recovering my account. Thank you for your help.

I am unable to access my account on Bitmart due to a phone number change. My new number is [redacted]. My old number was [redacted]. I require assistance accessing my account and resolving a Coinbase transfer issue. I can provide transaction details or any necessary information. Your help is greatly appreciated. Thank you.

I no longer have access to the phone linked to my account. It has been a while, and I am struggling to log in. I made a transfer from Coinbase to BitMart and need assistance with regaining access to my account. My current phone number is [redacted], while my previous one was [redacted]. I can provide additional information such as Coinbase transaction details, or if you can assist using my name and phone number, I would be grateful. Thank you for your help.

Unfortunately, my previous mobile was stolen, leading to the loss of my Google Authenticator for BIT MART. As a result, I'm unable to log in. To recover, I require my BIT MART ID. Regrettably, I didn't note it down. Kindly assist in providing the necessary information about my BIT MART account ID to facilitate the recovery of Google Authenticator for BIT MART. Thank you for your help. Regards, Dipak K.