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Bigdogs.com Customer FAQ

Top Answers & How-to Guides

What is Bigdogs.com's Phone Number?

The question we are asked most often is about how to talk to Bigdogs.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is the Bigdogs.com loyalty program and how does it work?

The Bigdogs.com loyalty program is designed to reward our valued customers for their continued support. It works by providing exclusive...
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Payment Methods

What methods of payment does Bigdogs.com accept?

Bigdogs.com accepts various methods of payment to provide convenient shopping options for our valued customers. We accept all major...
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Order Tracking

Can I track the status of my order?

Yes, you can easily track the status of your order on Bigdogs.com. Once your order has been processed and shipped, you will receive...
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Return Policy

What is Bigdogs.com's return policy?

Bigdogs.com strives to provide customers with a smooth and hassle-free return experience. Our return policy allows customers to return...
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Shipping Information

Do you offer international shipping?

Yes, we offer international shipping. At Bigdogs.com, we understand that our customers come from all over the world and we are committed...
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How long does it take to process and ship an order?

At Bigdogs.com, we strive to process and ship orders as quickly and efficiently as possible. Our standard processing time is typically...
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What are the shipping options and costs?

At Bigdogs.com, we offer convenient shipping options to cater to your needs. Currently, we provide two main shipping methods: standard...
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Apparel Sizes

What sizes are available for the apparel on Bigdogs.com?

Bigdogs.com offers a wide range of sizes to ensure a comfortable fit for everyone. Our apparel is available in sizes Small to 6XL for...
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Order Changes

Can I cancel or modify an order after it has been placed?

Yes, it is possible to cancel or modify an order after it has been placed on Bigdogs.com. However, please note that we strive to ensure...
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Gift Cards

Are gift cards available for purchase on Bigdogs.com?

Yes, Bigdogs.com offers gift cards for purchase. Our gift cards are a great way to surprise your loved ones with the gift of comfortable...
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Loyalty Program

What is the Bigdogs.com loyalty program and how does it work?

The Bigdogs.com loyalty program is designed to reward our valued customers for their continued support. It works by providing exclusive...
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Help me with my Bigdogs.com customer service issue

Ask any question you have about Bigdogs.com customer service. We will do our best to get you answers right away.
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