What is Bigdogs.com's return policy?

Bigdogs.com strives to provide customers with a smooth and hassle-free return experience. Our return policy allows customers to return any unworn, unwashed, or defective merchandise within 30 days of the purchase date for a full refund or exchange. All original tags and packaging must be intact. To initiate a return, customers can fill out the online return form or contact our customer service team for assistance. Returns are processed within 7-10 business days after receipt of the returned items. Please note that personalized or custom-made items cannot be returned unless they are defective. Bigdogs.com takes pride in ensuring customer satisfaction and we are committed to addressing any concerns promptly and efficiently regarding our return policy.