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Barnes & Noble Customer FAQ

Top Answers & How-to Guides

What is Barnes & Noble's Phone Number?

The question we are asked most often is about how to talk to Barnes & Noble customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Change My Email Address on My Barnes & Noble Account?

You must have a barnesandnoble.com account to read their books online. There are several reasons why you might want to change the email...

Do I need an account to make a purchase on Barnes & Noble?

Yes, you need an account to make a purchase on Barnes & Noble. Creating an account allows you to have a seamless shopping experience...
Ask any question you have about Barnes & Noble customer service, get an answer now.
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Returns and Membership

How Do I Return an Item to Barnes and Nobles?

This article discusses the steps to take if you need to return an item purchased at Barnes & Noble. It shares the different steps to...
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How Do I Recover My Membership Number with Barnes and Noble?

If you wish to view your Barnes and Noble membership number, you can find it displayed in a box under the 'Memberships' section. If...
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How Can I Recover My Membership Number from Barnes and Noble?

To recover your Barnes and Noble membership number, you must log into your Barnes and Noble account and scroll down to the section...
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Can I return an item I purchased from Barnes & Noble in-store?

Yes, you can return an item purchased from Barnes & Noble in-store. We want you to be fully satisfied with your purchase, so if you...
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Order Tracking

How Do I Track My Barnes and Noble Order?

To track your Barnes and Noble order, go to their website first. After reaching the home page, click the "My Account" link in the upper...
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Account Management

How Do I Change My Email Address on My Barnes & Noble Account?

You must have a barnesandnoble.com account to read their books online. There are several reasons why you might want to change the email...
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Do I need an account to make a purchase on Barnes & Noble?

Yes, you need an account to make a purchase on Barnes & Noble. Creating an account allows you to have a seamless shopping experience...
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Feedback

How Do I Give Feedback About My In-Store Experience to Barnes and Noble?

If you wish to give feedback about your experiences in any of the barnes and Noble stores follow these helpful tips.
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Digital Purchases

What is the return policy for digital purchases on Barnes & Noble?

The return policy for digital purchases on Barnes & Noble allows customers to seek a refund within 14 days of purchase. However, the...
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International Shipping

Does Barnes & Noble offer international shipping?

Yes, Barnes & Noble offers international shipping to select countries. Customers can shop online and have their orders delivered to...
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Membership Discounts

Can I use my Barnes & Noble membership to get discounts online?

Yes, Barnes & Noble members can enjoy discounts when shopping online. By signing up for a Barnes & Noble membership, you gain access...
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Kids' Club

What is the Barnes & Noble Kids' Club and how does it work?

The Barnes & Noble Kids' Club is a free program designed to encourage kids to read and unlock their imagination. By signing up for...
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Price Match Policy

Does Barnes & Noble have a price match policy?

Yes, Barnes & Noble has a price match policy. If you find a lower price on an identical item at a local competitor's store, online...
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Plus Benefits

What are Barnes & Noble Plus benefits and how do I access them?

Barnes & Noble Plus benefits provide exclusive perks for members in our loyalty program. By joining Barnes & Noble Plus, members can...
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Help me with my Barnes & Noble customer service issue

Ask any question you have about Barnes & Noble customer service. We will do our best to get you answers right away.
We look to the Barnes & Noble issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Barnes & Noble issues reported to GetHuman
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