Banamex Customer FAQ

If you've been locked out of your Banamex online account, the usual recourse is to reset your password. Generally, you can do this by clicking on the "Forgot Password" or "Help" link somewhere on the login page. You'll be asked to provide some details to confirm your identity such as your account number or registered email address. After these steps, instructions to reset your password will typically be sent to your registered email address. If you continue to have trouble accessing your account after trying this, you might need to speak directly with Banamex's customer service. There is a link to the most up-to-date contact information right here on this page that you're viewing.

Unfortunately, in order to speak with a customer service representative over the phone at Banamex, you typically need your card number for verification purposes. However, you can still seek assistance through other options. You can visit a local Banamex branch to speak with a representative in person, or you can use the online chat function on Banamex's website and ask your questions there. Bear in mind that personal account details need to be confidential and if you've lost all account details, it's recommended to visit the branch to prove your identity in a secure way. If you are not an account holder and are seeking general information about Banamex's products or services, you can explore their website for the information.