Banamex Customer Service Issues

Good Afternoon, I'm reaching out from Banco Sofisa in São Paulo, Brazil. On September 17, [redacted], we issued a payment of USD 33,[redacted].00 to Mitsui Chemicals and SKC Polyurethanes Inc. in Seoul via account [redacted][redacted]7 on behalf of our client, Amino Quimica in Brazil. The beneficiary has confirmed that the payment has not been received yet. Could you provide me with the specific department and contact information at Banamex to resolve this matter? Thank you for your attention, and we are available to provide any further details. Best regards, Ms. E. Kimura

Subject: Debit Card Replacement Inquiry On November 9, [redacted] Regarding the replacement of my debit card, my details are as follows: Debit Card Number: [redacted] Name: Sergio Figueroa Martinez Expiration Date: 02/20 Account Type: Executive Profile Branch: [redacted] Col Del Valle, Ave Col Del Valle [redacted] Payroll Card I am currently living in Italy, unable to visit any Banamex branch in Mexico. I have contacted Banamex Mexico several times requesting a card replacement as it is close to expiration. Communication with executives has been difficult due to call disconnections, and solutions seem elusive. It is crucial for me to have an active card for cash withdrawals. Therefore, I kindly ask for guidance on the following: 1. The procedure to replace my card 2. Can it be sent to my address in Italy? Can a family member receive it? What are the required documents? 3. How to activate the PIN at ATMs in Italy for cash withdrawals 4. The status of the NETKEY, will it be linked? 5. If the card expires, can electronic transfers be made to other accounts or pay other bank's credit cards? My email address is [redacted] Thank you for your attention, I look forward to a prompt response. Sincerely, Sergio Figueroa Martinez

Hello! I am currently residing in Mulege, BCS, Mexico, as a Canadian expat. The town has a single Bancomer bank with a few ATMs, but they often encounter issues with non-resident bank cards. I have successfully used ATMs in Santa Rosalia to withdraw from my accounts without any problems. I am curious if Banamex has considered conducting a feasibility study to potentially install an ATM in Mulege. The town attracts numerous American, Canadian, and other tourists who spend a significant portion of the year here. Having an ATM from Banamex could prove to be a profitable opportunity given the substantial expat population. I would appreciate any information on the possibility of Banamex establishing an ATM in Mulege. Thank you for your attention to this matter. Regards, C. A. Dionne

To whom it may concern: I am sharing my experience with Citibanamex spanning nearly two years. While shopping at Costco, a Citibanamex representative offered me a credit card that allowed twelve no-interest payments for any purchase. I obtained the card ([redacted][redacted]) to buy a television and faithfully made the payments as instructed. Surprisingly, after completing the payment term, I received calls from Citibanamex claiming I owed money. Despite struggles due to language barriers, only resolved by Anna Marquez who spoke English, and numerous visits and calls, the issue persisted. Costco clarified the purchase was mistakenly registered, generating interest. Ultimately, I paid to renew the card and clear the balance. However, ongoing calls alleging outstanding interest continued. Resolution attempts led to discovering the problem was unresolved despite assurances from Costco. I faced difficulties collecting the card due to the balance. This situation has resulted in extensive time wasted, amounting to a demand of 15,[redacted] pesos for restitution covering the card renewal and labor spent trying to resolve the issue. I expect payment via PayPal to [redacted] within 30 days. Your prompt attention to rectify this matter is appreciated. Sincerely, Dr. Lawrence Bakur

To Whom It May Concern, Yesterday, during our visit to Costa Maya from a cruise ship originating in the United States, we patronized La Catrina 1 gift shop. Upon making a purchase totaling USD $47, the staff converted the amount to [redacted] pesos, charging my VISA card $53.71. Despite displaying $47 on the receipt, the discrepancy in charges was concerning. The employees justified this by citing exchange rates, but numerous customers experienced similar issues. This raises suspicion about the integrity of your vendor's practices at Banamex. I urge you to investigate this fraudulent activity to protect unsuspecting tourists from potential exploitation. Thank you, Bruce C.

My Banamex debit card has expired, and I need a replacement. Unfortunately, when I visited the local branch, [redacted], they were not helpful and told me to contact the customer service center at [redacted]9. The automated message I heard when I called was too fast for me to understand with my limited Spanish skills and even too quick for Google Translate to assist. I have been a Banamex customer for 14 years. Without a new debit card, my account is of no use, and I may have to switch to another bank.

Hello, Currently, I am in Germany working for BMW AG. Previously, I worked and resided in SLP /MEX. My customer account number, [redacted]41, is with Citibanamex Lomas San Carlos San Luis Potosi and I am looking for a contact person. I will be visiting Mexico next month for a brief business trip. Could you kindly schedule a personal appointment for me on 17.11.23? I require a TAN device as I am unable to perform online transfers currently. Additionally, I need guidance on transferring money to Germany and information regarding the procedure for closing my account in case international transfers are not feasible. Thank you in advance for your assistance!

Hello, I hope you are well. I am reaching out regarding my customer account number: [redacted]41 with Citibanamex in Lomas San Carlos, San Luis Potosi. I am looking for a contact person to assist me with a few matters. I will be visiting Mexico for a brief business trip next month and would like to schedule a personal appointment on 17.11.23. I require a TAN device as I am currently unable to carry out online transfers. Additionally, I need guidance on transferring money to Germany and information on the account closure process for future reference in case international transfers become problematic. Thank you for your anticipated assistance.

Hello, I hope you are well. My customer account number is [redacted]41 with Citibanamex Lomas San Carlos in San Luis Potosi. I am seeking a contact person for assistance. I will be visiting Mexico next month for a brief business trip. Would it be possible to schedule a personal appointment for November 17, [redacted]? I require a TAN device as I am unable to perform online transfers at the moment. Additionally, I need guidance on international money transfers and information on the procedure for closing my account in case international transfers are not viable. Thank you in advance for your help.