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Amazon Germany Customer FAQ

Top Answers & How-to Guides

What is Amazon Germany's Phone Number?

The question we are asked most often is about how to talk to Amazon Germany customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What are the customer review and rating options on Amazon Germany?

On Amazon Germany, customers have the opportunity to review and rate products they have purchased. These reviews serve as feedback...
Ask any question you have about Amazon Germany customer service, get an answer now.

Recent Amazon Germany Customer Questions

I want to return a printer that was sent to me by mistake.

To return a printer sent to you by mistake, follow the return process for incorrect items. Log into your Amazon account, navigate to "Your Orders," find the order with the printer, and select "Return or Replace Items." Follow the prompts to complete your return request. You'll receive instructions on how to send the printer back, including a return shipping label if necessary. Make sure to return it within the return window specified in the return policy.
Asked Oct 13, 2024 9:10 AM

How to contact amazon.de customer service without logging in? Email for example?

There is a link to the most up-to-date contact information right here on this page that you're currently viewing.
Asked Jul 15, 2024 9:11 AM

Hello. I wanted to pay for the order by Amazon.de gift card. Amazon canceled order and voided card balance. It ask to upload the gift card purchase receipt. How can I do it when custom service does not have e-mail? Calls are useless

I'm sorry to hear about your issue. Follow these steps to upload the gift card's purchase receipt to Amazon Germany: 1. Sign in to your Amazon account. 2. Go to 'Your Account' and select 'Manage Payment Options'. 3. Look for 'Amazon Gift Card' and select 'Edit Payment Method'. 4. From here, you should see an option to upload a receipt. Please make sure the receipt clearly shows the store where the card was purchased, the purchase date, and the card's activation confirmation. If you've disposed of your receipt, reach out to the store where you purchased your gift card, who may be able to provide a copy of your receipt.
Asked Apr 15, 2024 6:39 PM

Order # 305-6174139-7045131 I did not sign up for Amazon Prime. Therefore, please remove my name from your Prime list.

As an FAQ assistant, I'm unable to process your request directly. However, if you believe you've been signed up for Amazon Prime unintentionally, you should log in to your Amazon account and check your membership status. If you are indeed a Prime member, you can cancel the membership yourself in the "Manage Your Prime Membership" section of your account. If you need further help, contacting Amazon Customer Service directly will be the fastest way to resolve this issue.
Asked Apr 15, 2024 8:22 AM

Am using a new number and I can't log into my amazon account

We understand it can be inconvenient when you can't log into your Amazon account. If you're having trouble logging in because of a new phone number, you'll need to update your account information. To do this, click on "Your Account" on Amazon.de, select "Login & security," and then "Edit" next to the respective option. Enter your new phone number and click "Confirm" to save changes. For security reasons, you may need to verify the change with an old phone number or an alternative contact method if you have added one, so it's always advisable to update your personal details before any changes.
Asked Apr 14, 2024 12:38 AM

Help me with my Amazon Germany customer service issue

Delivery Options

What are the delivery options for Amazon Germany?

Amazon Germany offers a variety of delivery options to cater to different customer needs. Standard delivery is available for most items...

Order Management

Can I cancel or modify my order on Amazon Germany?

Yes, you can cancel or modify your order on Amazon Germany, but it depends on the status of your order. If your order has not been...

Return Policy

What is the return policy on Amazon Germany?

The return policy on Amazon Germany allows customers to return most items within 30 days of receipt. Items must be in new and unused...

Membership Programs

Are there any membership programs available on Amazon Germany?

Ja, Amazon bietet in Deutschland das Prime-Mitgliedschaftsprogramm an. Mitglieder erhalten eine Reihe von Vorteilen, darunter kostenlosen...

Payment Methods

What payment methods are accepted on Amazon Germany?

Amazon Germany accepts various payment methods including credit cards (Visa, Mastercard, American Express), debit cards, and Amazon...

Amazon Prime

What is Amazon Prime and how does it work in Germany?

Amazon Prime ist ein kostenpflichtiges Abonnementdienst von Amazon, das verschiedene Vorteile bietet. In Deutschland können Kunden,...

International Sellers

Can I order products from international sellers on Amazon Germany?

Yes, you can order products from international sellers on Amazon Germany. Amazon offers a wide range of products from sellers across...

Reviews & Ratings

What are the customer review and rating options on Amazon Germany?

On Amazon Germany, customers have the opportunity to review and rate products they have purchased. These reviews serve as feedback...
We look to the Amazon Germany issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Amazon Germany issues reported to GetHuman
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