Amazon Germany Customer Service Issues

Hello, I'm Sharon. In [redacted] to [redacted], I was in Germany and had created an account using my current email address. After moving back to my home country, I am unable to access my account as it requires a verification code sent to a phone number I no longer use, which was my German number. I updated my phone number upon returning home, thus I cannot receive the code needed to log in. Is it possible to change my phone number to regain access to my account or is there an alternative solution available?

Order Number: [redacted]-[redacted] I would appreciate if you could review this order. There have been issues with the shipping process, and Niko seems to be providing inaccurate information regarding the shipment date. They claimed it was sent on the 12th, but it actually remained inactive for 10 days before DHL received the package details. As an Amazon Prime member and a frequent shopper on our US account, I expect a higher standard of service. Customers should not have to endure extended waiting times for items, especially when it involves a significant purchase like the one I made for nearly a hundred US dollars. While I acknowledge the customs clearance process, I have become aware that some sellers may misinform buyers about the shipment status to secure a sale. I have requested a refund of the shipping charges from Niko but have not received a satisfactory response, except for vague mentions of DHL issues when I asked for tracking information. Best regards, S.L. Malone

Hello, I understand that security is essential, and uploading all proofs has a limit. I will wait for permission to upload more. I am sending this email to do my best in providing the necessary information. Please understand that it may not be perfect due to the restrictions. The system confuses me with its language switches between German and English, causing delays. I press buttons hastily, unsure because I am unfamiliar with using Amazon or ordering online. I prefer immediate results, but I am patient. I acknowledge everyone is doing their job, but I value explaining the situation. Best regards, EDGARS

Hello, I'm currently having trouble placing an order in my account. When I enter my password, a message pops up asking me to approve a notification sent to my phone number. However, I'm unable to access the link sent via SMS on my old phone. To resolve this issue, I kindly request that the activation link be sent to my email address instead. Thank you, Mircea I.

Dear Sir or Madam, I am writing to inform you that there was an issue with the DVD "Agatha Christie Miss Marple" I ordered on 29th May, [redacted] from Amazon. The English audio playback button was unresponsive. Amazon promptly refunded me €27.17 to my Mastercard account on 2nd June, [redacted], without requesting the return of the DVD, for which I am grateful. Despite resolving the language playback issue through an online forum, enabling me to use the DVD in English and German, I understand Amazon is not at fault. Therefore, please advise me on how to reimburse the refund as I no longer require it. I regret any inconvenience caused and await your guidance on the process. Sincerely, Alice Z.

Order # [redacted]-[redacted] was placed on June 10th. I expected immediate dispatch for the items marked in stock with delivery within a week. 1. ZOOYAUE bike carrier is on track for delivery. 2. EUFAB bike rack was canceled after finding out delivery would be in late July, past my timeframe. Despite being told it was dispatched, UPS has not received it yet. Best, Derek Jago 54a Ulverton Road, Dalkey, Co Dublin, Ireland

I have been attempting to order 8 to 12 bottles of any Proctor and Gamble product from Amazon DE for delivery to Cyprus. However, despite being an EU country with no sales tax or import duty, I keep receiving an error message stating that delivery is not feasible to my address in Peyia, Paphos. I find this confusing as there should be no restrictions on shipping to Cyprus from within the EU. It would be helpful if Amazon indicated which products can be shipped to Cyprus to avoid wasted time selecting items just to encounter the same issue repeatedly. I am willing to pay extra for delivery costs if necessary and am open to alternative shipping methods if airmail is not an option.

Hello, I purchased an UFFY ROBOT VACUUM CLEANER from you during Prime Day last month. Upon trying to use it at home, I encountered an issue where the vacuum does not seem to charge properly, with the battery only lasting 15 seconds. My wife contacted Amazon.de last Saturday to inquire about returning the item. We were advised to reprint the labels and send it back, with the assurance that we would receive a refund including the cost of return shipping. However, we are facing challenges returning the item through DPD and UPS due to the battery restrictions. We urgently need assistance in returning the vacuum as it is non-functional, and time is running out on the return window. The item cost [redacted].00, and we are eagerly awaiting a refund. Your guidance on alternative return options would be greatly appreciated. Thank you, Eddie

I encountered an issue when trying to place my order on Amazon.de. The only shipping option available was "Expedited shipping," which was too costly for me. After contacting chat support, they advised me to proceed with the expensive shipping and assured me the costs would be refunded. However, when I followed up for the refund as promised, Amazon.de support denied it, citing an error by their colleague. Despite providing evidence of the promise, they refused to honor it and did not address my request to speak to a supervisor. I feel deceived and my trust in Amazon.de has been shaken.

I live in Greece and used to shop on Amazon UK before Brexit created additional charges. Unable to order from Amazon Germany despite sharing passwords between Amazon UK and Germany. Amazon Germany mistakenly charged my UK bank account twice even though they refused the payment initially. I struggle to access my German account to cancel the unauthorized charges despite receiving password reset emails. Wondering if calling Amazon Germany will connect me with an English-speaking representative. Thanks.

Subject: Tracking Issue with UPS Tracking ID: 1Z42R[redacted][redacted] I encountered issues with my recent UPS delivery. Despite providing the correct address and contact number, there were delivery problems. The parcel went from Vienna, AT to Brno, CZ and is now held due to an incomplete address. Czech Post should be able to deliver to the provided address: Zoe Mashak Lelkova 23 Brno-Jundrov [redacted] 00 I urge Amazon to assist in resolving this matter swiftly. Thank you for your help in advance.

I am expecting an additional refund for the return postage of a Fishtec Battery Charger to Amazon Germany, which was sent back via the UK Post Office on July 13, [redacted]. The Post Office charged £13.15, and Amazon refunded £6.93. In late July, I contacted an Amazon Germany representative who assured me of a further refund to my Credit Card, but as of now, I have not received it. I am waiting for the promised additional refund to be processed. - R. P. Turner - [redacted]

Hello, I have been trying to resolve an issue with my account balance of over [redacted] euro, which is currently on hold. I no longer have the payment method requested to unblock my account, despite explaining this in numerous emails and phone calls. I have requested a refund to my original payment method or to have the money refunded to my account balance, but have not received assistance. This has been ongoing for over 30 days, with promises of a resolution that has not materialized. I am frustrated by the lack of response and assistance, as my requests are being transferred without any resolution. I just want my money back.

I spoke with a Customer Service representative who assured me of an additional refund for the return postage of the Fishtec Battery Charger. Amazon Germany only reimbursed £6.93, while I had to pay the U.K. Post Office £13.15 to return the item on July 13, [redacted]. I ordered the charger on July 7 but canceled it within half an hour when I realized it was incorrect. Despite my cancellation, Amazon still shipped the item. I anticipate the additional refund promptly, as I have already contacted Amazon about this issue multiple times. Thank you - Richard P Turner - Email - [redacted] - Account Name - Email Address

Subject: Amazon Return Issue - Order: [redacted]-[redacted] Hello, I returned an item to the seller on July 2nd, but the package was returned to me by the German post office. They mistakenly assumed "RETOURE" meant it should be sent back to me. Amazon instructed me to send it to that address with "retoure" marked on it, so the error is not mine. I want to return the item to the seller, obtain a refund, and put this matter to rest. I am frustrated with this situation. I wish I could attach the email from Amazon with the seller's address and a picture of the package but cannot do so here. I hope Amazon can promptly resolve this issue since it has been ongoing since July 2nd. Your assistance in this matter is greatly appreciated. Thank you, Cristina

Hello, I'm Boris Horvat, and I placed an order for a MacBook Pro on Amazon.de on September 6th. I received an email stating that my account is under review and that I should expect further communication within 24 to 48 business hours. It has been more than 48 hours now, and I haven't received any updates. I can't log in as my account is blocked, and I'm unable to send any emails. This experience is frustrating as I'm eager to make a purchase on their website. Can someone please provide me with answers regarding my account status and if I can proceed with my purchase? This situation is unacceptable, and I appreciate your help. Thank you.

Dear Amazon.de, I placed orders for scart cables for my TV and an Antena cable on 21/09/[redacted], and I used my Mastercard for payment on the same day. The following day, on 22/09/[redacted], I ordered Puma sneakers, ST Runner V2, also using my Mastercard for payment. When I saw that my orders qualified for free delivery, I was pleased. However, I then discovered that my account was put on hold. To resolve this, I was instructed to sign in and follow the on-screen instructions. Despite providing all the requested information and even sending my photos multiple times, the hold was not lifted. I am now unable to see the status of my orders or access my funds. I am frustrated by this issue and seek assistance from Amazon to resolve it promptly.

I purchased a computer from Amazon.de and encountered issues with it upon delivery. After contacting the vendor, I followed their instructions to return it using the provided label. Despite my efforts, the package seems to be circulating within Germany according to updates from French La Poste. The vendor advised me to reach out to Amazon.de for assistance, as the return address on the label indicates sending it to "Amazonska [redacted]/1, Sered, DE [redacted]" for an international return. The La Poste tracking number is CC[redacted]9SFR. I am concerned about the situation as Sered is not located in Germany as far as I am aware. I want to ensure I am not held responsible for the computer's return.

I am experiencing an issue while attempting to purchase the game "Metroid Dread" on Amazon. When I proceed to make the payment, I am prompted to enter my IBAN and BIC details, but I encounter a problem as my account gets locked after this step. Despite providing my personal details and verifying ownership of the account, I am unable to proceed as I have never made a purchase on this account before and lack proof of the requested information in my email. I suspect someone may have gained unauthorized access to my account. As a result, I am unable to update my payment information. Unfortunately, I do not have a photo containing the necessary details to validate my account. I kindly request urgent assistance to resolve this issue promptly. Best regards, Fabian

I placed an order for the Flexadin Advanced 2 package to be delivered to Greece yesterday. The payment was made and deducted from my account. However, I received a message stating that there was an issue with the payment, and my account was frozen. They requested the last four digits of the card used for verification. After sending the requested information, I received another message today saying that my order from Amazon.de could not be shipped. Upon checking the site, it stated that more information was required, and they were unable to remove the hold on my account at the moment. The message advised me to look out for an email or text message from Amazon for further instructions. They also asked me to contact them for additional support. You can reach me at the email or phone number provided. Thank you.