Amazon Germany Customer Service Issues

I received an email informing me about a charge of 76.25 euros to my account for products I did not purchase. I suspect it may be fraudulent and request immediate cancellation of the order. My Orders | My Account | Amazon.de Order Confirmation Order # [redacted]-[redacted] Hello, Thank you for your order. We will notify you once your item(s) has been shipped. You can find the estimated delivery date below. To view or modify your order, visit My Orders on our Amazon.de website. Delivery: Saturday, October 30 Shipping Method: Premium Shipping View Order Details The order is for: Anna VILAFRANCA DEL PENEDES, Barcelona Spain Total Amount incl. VAT: EUR 76.25 Selected Payment Method: Visa CIVO Women's Watches Rose Gold Waterproof Minimalist Bracelet Watch Women's Watch Stainless Steel Bracelet Fashion Dress Elegant Casual Designer Quartz Watch Business Elegance for Women Condition: New Sold by: Pretty Watch Shipped by Amazon EUR 32.52 Fullmosa Watch Band 20mm for Samsung Gear S2 Classic/Samsung 42mm 40mm/Amazfit Bip/Garmin vivoactive 3, Leather Band 20mm, Black + Silver Buckle Condition: New Sold by: Fullmosa UK Shipped by Amazon EUR 18.30 Halloween Balloon Garland Arch Kit, BOO Theme Black and Orange Latex Balloons Bat Skeleton Spiderweb Foil Balloon for Halloween Party Decorations Condition: New Sold by: Donornno Shipped by Amazon EUR 13.21 If you are using a mobile device, you can receive delivery notifications with the free Amazon app and track your shipment on the go. We look forward to your next visit! Amazon.de Top Deals for You Fullmosa Axus Genuine Leather Watch Band... 16.99 € SanDisk Extreme microSDXC UHS-I... 18.99 € Items marked "Shipped by Amazon" are purchased from a third-party seller but shipped from one of our fulfillment centers to you. This includes items you purchase through Amazon.de Warehouse Deals. Warehouse Deals is a trade name of Amazon EU S.a.r.l. Please note that sellers may request additional information such as the VAT identification number to issue correct invoices. Please note: This email is a confirmation of receiving your order and does not yet constitute acceptance of your offer to conclude a purchase contract. Your purchase contract for an item is concluded when we accept your order by sending you an email notifying you that the item has been shipped to you. This is

My spouse and I frequently order items from Amazon.de to be shipped to our residence in the Netherlands. Sometimes, instead of delivering the package to my home, it goes to a nearby collection point. Despite receiving emails claiming delivery attempts were made when no one was home, I'm often present and even by the front door, especially around the supposed delivery time. This situation occurs most frequently with DHL as the couriers, who appear unwilling to walk down the driveway to knock. Since I lack a car and public transport isn't available to the collection point, retrieving packages from 3 km away is both expensive and inconvenient. The latest issue happened tonight at 18:57 when I was definitely at home. I wish for Amazon to either opt for better delivery services or inform the current ones to fulfill their responsibilities correctly.

Subject: Urgent Issue with Amazon.de Order and Account Closure Hello Amazon.de, I am extremely disappointed that my account has been closed without my consent. I made a purchase on October 4th, but I have not received the item yet. The tracking system falsely shows that the item has been delivered, which is not true. I never requested a refund, yet a refund was processed without my knowledge leading to the closure of my account. My order number is [redacted]-[redacted]. I have repeatedly asked for assistance to locate my order, but my concerns have been dismissed. I demand a thorough investigation into this matter to determine the whereabouts of my item. I intend to request a written confirmation upon delivery tomorrow. I implore you to rectify this mistake, reinstate my account, and conduct further inquiries regarding my missing order. It is unfair to treat a loyal customer in this manner. I anticipate a prompt resolution, an apology, and a restoration of my account on Amazon.de. I can be reached at [redacted] for any additional correspondence. Thank you for your attention to this urgent matter.

I am writing to request assistance regarding an order issue on Amazon.de. The payment was processed, but the order was canceled, and the refund has not been credited back to my card. I kindly ask for your help in investigating this matter and facilitating the return of the money. Thank you for your attention to this issue.

Yesterday, I placed an order on Amazon.de and received Order Confirmation Order # [redacted]-[redacted]. Shortly after, I received an email stating there was unusual activity on my Amazon account, resulting in a temporary hold on my account and suspension of pending orders or subscriptions. The email instructs me to sign in and follow on-screen instructions to restore access within 24 hours. Despite accessing the Amazon site, I was unable to rectify the issue. I am unsure about the required documents and my account remains blocked. The payment method used was Mastercard. How should I proceed? Thank you, Jurij.

Hello Amazon, I shopped on your website yesterday and encountered payment issues resulting in my account being closed. I already reached out about resolving this problem but the account remains inaccessible. I have pending orders that I urgently need. Please unlock my account associated with [redacted] so I can receive my orders promptly. Thank you, Nour Shawi.

Hello, I need assistance with my blocked account. Unfortunately, I am not fluent in German. I used an Amazon gift card for payment. I understand more information is required. Can I provide PDF files, or should I send JPG files instead? Looking forward to your prompt response!

I purchased the WILFA Classic through amazon.de but used Amazon TR. The coffee maker has a flashing light and stopped working. Amazon TR only offered a refund, excluding shipping and customs fees, which is half of what I paid. The refunded amount is not enough to repurchase the same machine in Turkey, as the price is more than double. I am unsure how to proceed, as the options provided do not address my consumer rights. Are there other avenues I can explore since Amazon DE is the main seller?

I purchased a WILFA Classic coffee maker on Amazon DE via the Amazon TR website. Unfortunately, the machine stopped working, with a blinking light, a known issue as I found online. When I contacted Amazon TR customer service, they only offered a refund, excluding shipping and customs fees. This refund is not enough due to the increased price of the same machine in Turkey. I am unable to replace or repair the coffee maker, despite the warranty. I feel this violates my consumer rights. As Amazon DE is the actual seller, I am seeking guidance on how to proceed so I can utilize the warranty to either repair or replace my coffee maker.

Dear Customer Support, I am having trouble accessing my Amazon account as I lost access to my phone number linked to it a few years ago. I didn't realize I needed the phone number on my profile to log in. I am unable to access Amazon.com or reach customer service without signing in. I would appreciate your help in restoring my account so I can place orders again. The website won't let me create a new account with the same email. Without the phone number, I am stuck. I would like to order items, but I'm unable to do so at the moment. Thank you, K. Vancsa

Hello, I am writing to inquire about a job opportunity at Amazon group in Munich, Germany that was presented to me by one of your colleagues. I was provided with invitation documents and would appreciate your assistance in verifying the validity of this opportunity. I look forward to hearing from you soon. Thank you for your help.

I am seeking assistance with my Amazon.de account. A VPN was unintentionally enabled on a different computer, causing a false flag on my account. While the account was under the name Natália Brehová, I only used it for a trial and did not provide my true name, Diana Mižaninová. To verify my identity: - I recently removed my old phone number and added a new email for verification: [redacted] - I was browsing for women's winter boots on Amazon yesterday. - My initial order, placed approximately 15 hours ago, was for a KODAK Pixpro AZ421 Camera using gift vouchers. The last four digits of some of these vouchers are: E9BM, JSBT, JJBP, 4YBL, 7DB7, A2BR, NPBD. - The billing address for this order is: Diana Mižaninová Martina Benku 1 [redacted] Prešov Telephone: +[redacted]87 I humbly request that my account be unblocked. Thank you.

I need assistance with my Amazon account. Unfortunately, my account was flagged due to using a VPN on another device. Even though I didn't provide my full name (Diana Mižaninová) during the trial account creation, I have since updated the account with my information. I removed my old phone number and added a new email for verification ([redacted]). A recent search for women's winter boots and placing my first order for a KODAK Pixpro AZ421 Camera using gift vouchers are additional proofs of my identity. The last four digits of the gift cards used are: E9BM, JSBT, JJBP, 4YBL, 7DB7, A2BR, NPBD. The billing address for the order is Diana Mižaninová, Martina Benku 1, [redacted] Prešov, phone: +[redacted]87. I kindly request the unblocking of my account. Thank you.

I placed an order for 3 bracelets for my Garmin watch on November 20th, with an expected delivery date of November 27th. However, as of today, December 4th, I have yet to receive the order. Despite contacting Amazon Germany multiple times, the items haven't arrived, and I've only been informed of ongoing delays. I am reaching out for assistance in resolving this issue promptly. Thank you, Simona L.

I set up a new Amazon account for ordering items. After placing my order, I received the confirmation email. Subsequently, I received another email stating my account and order were temporarily suspended due to suspicious activity. Following their instructions, I submitted the required proof of card ownership. However, upon trying to log in, I encountered a message requesting further information despite confirming that my submission was reviewed. The email received merely reiterated the initial hold notification. This situation seems to be an ongoing cycle.

Hello, I made a purchase of the IPHONE 13 PRO Silver (128G) on Amazon on 02.12.[redacted] at 4:24 PM. I used gift cards for the purchase and received a confirmation email. However, I later received an email stating a hold was placed on my Amazon account without explanation. I have provided the receipt for the gift card payments and shared the last four digits of my credit card. I am concerned about the significant amount spent and unsure about the status of my order, when my account will be restored, and if I will be refunded if the order is canceled. As a new online shopper, I hope to receive a prompt response. I am willing to provide further proof of payment if needed. Thank you.

Hello, I have attempted to reach out to you twice via email using my alternate email [redacted] without success. I am encountering an issue regarding an Amazon bill from arvato for an unpaid bill in August [redacted], which is causing me stress. Here is a summary of the situation to prevent any further misunderstandings: - I purchased only one item in August [redacted], which was paid for and does not align with the amount I supposedly owe. - I do not use the monthly bill payment method. - The bills do not specify the product I allegedly bought, and it does not appear in my order history. - My Amazon invoices do not show any outstanding bills, so I suspect it may be a scam. - I continue to receive bills for items I did not purchase from both arvato and paigo. I seek a prompt resolution to this matter as I have no intention of paying for items I did not buy. Thank you for your assistance and have a pleasant day, Noomi Felice

On the 10th of November, I placed an order for a Dell Computer XPS 15 priced at [redacted] Euros using my Visa credit card on Amazon.de. Despite receiving a confirmation email the same day, my order was unexpectedly canceled by Amazon on the 24th of November, citing unusual account activity. After contacting Amazon's customer service on the 30th of November and confirming my details, I was informed that my information was accurate. However, Amazon still proceeded to close my account and cancel the order after a review. They suggested that the high value of the computer might be the reason. I was then asked to upload billing documents to unlock my account, which I did by submitting the confirmation email and a picture of my Visa card. Unfortunately, my account remains blocked, causing me frustrations as a customer in Japan due to the expensive long-distance calls to Germany. I seek assistance in addressing the account blockage, resolving the issue, and reordering the computer.

Hi, I recently placed my first order on Amazon. However, I received a message stating that my account is on hold until I verify my card payment and provide some documents containing the last 4 digits of my payment card. I have completed the verification process, but I keep receiving notices that my account is temporarily suspended. I have contacted my bank, and they confirmed that the funds were deducted from my account but are unable to assist further. I am unable to sign in to my account as the verification process keeps failing, and I am struggling to reach Amazon for direct assistance. Any advice on what steps I should take next? Thank you, Regards, N. Bodlovic

Since Amazon DE switched delivery couriers, package delivery has been abnormal. The new couriers exhibit unprofessional behavior, such as not wearing masks, not speaking the local language, and failing to ring the doorbell before calling any available phone number. This poses a problem in a shared office building where many do not speak French, the common language used by the delivery personnel. Despite going down to meet them after a call, they mistakenly claim the package is not for me. This poor service contrasts with Amazon's previous reliable methods. Disheartened by this experience, I may need to find a new supplier for my business needs. - G.D.