Allstate Customer FAQ

You can file a claim online through Allstate's claim service, by calling their claims department, or through the Allstate mobile app. Make sure to have all relevant information, such as the date of the accident, the location, and details of the other party's insurance.

You can access your ID card through your online account on the Allstate website or mobile app. Simply log in to your account, navigate to the documents section, and you should be able to view and download your ID card directly. If you need a physical copy, you can also request it through your preferred method of communication with Allstate.

You can add a car to your Allstate policy by logging into your account online or via the mobile app. Once you're logged in, go to "Policy Details," then select "Add a Vehicle." You will then be asked to enter the required information about the car you wish to add. This typically includes make, model, year, and VIN. After entering the details, follow the prompts to finish adding the vehicle. If you run into any issues, we recommend reaching out to your Allstate agent for assistance. Keep in mind, adding a new car to your policy may affect your premiums.

To reach Allstate Roadside Assistance, you can dial 1-877-597-3393. Please have your policy details ready to provide to the representative for swift help. Please note that you can also use the Allstate mobile app for roadside requests if it has been added to your policy. Safety is important, so if you are in a dangerous situation or need immediate help, call 911 before contacting roadside assistance.

To cancel an Auto policy with Allstate, the recommended way is to directly contact your Allstate agent. They need to identify you thus ensuring security and you'll also receive a confirmation about the cancellation. You might be asked about the reason for cancellation too. An email or fax could also work depending on individual agency practices, although this may not be an option in all locations. Please remember, it's essential to first secure new coverage before cancelling the existing one to avoid a potential gap in insurance coverage.