Alitalia Customer Service

Ways to contact Alitalia and solve common issues

Use Alitalia's Phone Number

Alitalia's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.
If you think your issue may not warrant a phone call, you can also read below for answers to common questions.
You can also scan over all the phone and non-phone-based contact information we've gathered for Alitalia

Contacting Alitalia customer support

Below you can compare and contrast the 3 ways to contact Alitalia by looking at which ones are the fastest and which ones other customers recommend the most for solving Alitalia customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Alitalia across the following channels: Phone, Web.

Phone number / contactWaitVotes
Customer Service
2 mins100
+39 06 8596 0020
Baggage/Luggage Problems
3 mins4
Online Help at
Customer Service
< 2 hrs60

Alitalia: top questions, issues & solutions

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Alitalia.
Can I make changes or cancel my Alitalia reservation online?
Yes, you can make changes or cancel your Alitalia reservation online. Alitalia offers a flexible policy that allows passengers to modify or cancel their bookings conveniently through the airline's official website. To make changes to your reservation, simply log in to your Alitalia account, navigate to the "Manage Booking" section, and follow the instructions to modify your flight details, such as dates, times, or passenger information. In case you need to cancel your reservation, you can do so online as well. Alitalia will provide you with the available options for refunds or alternative flights, depending on the fare conditions of your ticket. Please note that some modifications may be subject to change fees or fare differences, so it is recommended to review the terms and conditions specific to your booking.
What are the restrictions on the size and weight of carry-on baggage?
Passengers traveling with Alitalia are permitted to bring one piece of carry-on baggage along with them. The size of the carry-on should not exceed 55x35x25 cm, including handles, pockets, and wheels. Additionally, the weight of the carry-on must not exceed 8 kg. These restrictions are applicable to all cabin classes and passengers, including children and infants. Any baggage that exceeds these limits will need to be checked in, and additional fees may apply. Alitalia recommends verifying the specific regulations regarding the number and type of items allowed as carry-on baggage, as well as any exceptions for certain destinations or ticket classes. Overall, passengers should ensure that their carry-on adheres to the specified size and weight restrictions to avoid any inconvenience during their journey with Alitalia.
Are there any specific requirements for traveling with medical equipment on Alitalia?
Yes, Alitalia has specific requirements for traveling with medical equipment. Passengers must notify the airline at least 48 hours in advance about the type and dimensions of the equipment they intend to bring. Medical equipment includes but is not limited to, ventilators, respirators, CPAP machines, and portable oxygen concentrators. These devices must be labeled with the passenger's name and contact information. It is also necessary to bring official documentation from a doctor stating the need to carry the equipment during the flight. Alitalia allows the transportation of medical equipment free of charge. However, if the equipment requires additional seats or special handling, reservation fees may apply. Passengers should contact Alitalia directly for more detailed information and to ensure a smooth travel experience with medical equipment.
Can I bring my pet with me on an Alitalia flight?
Yes, you can bring your pet on an Alitalia flight. Alitalia allows both cats and dogs to travel in the cabin, provided they meet certain criteria. Dogs and cats must be at least 3 months old, have the necessary health documents, and should be carried in an approved pet carrier that fits under the seat in front of you. The combined weight of the pet and carrier should not exceed 10 kg (22 lbs). Additionally, a fee is charged for transporting pets, and only a limited number of pets are allowed in the cabin per flight. It is recommended to contact Alitalia in advance to make a reservation for your pet and to ensure compliance with their specific requirements.
There's more!
Click below to show 6 more questions, answers, and complete guides to common Alitalia customer support problem.

Recent reasons customers contacted Alitalia:

Can you change Da***** (*ztz**) from the current time leaving *:** pm around *:** July...
Add global entry known tracker number to flights
Does Alitalia have a city ticket office in New York city?
We lost our flight because of Alitalia delay. And they rebooked a new flight for our...
Can I travel to Italy with blue travel documents *and PR Card .Do I need a visa or not...
*** ***** **** ** **** ***** ***** **** ****** ** ******
I need somebody to call me from customer service Alitalia please. I have a flight and I...
I've booked a ticket from with Alitalia for which I cannot import to the appli...
Hello! I am crewmember joining ships ** my question is I am allowed with * luggage or...
I want to speak to someone by phone directly
Add a person to existing reservation
Dear, **Today Serbian airport did not let me get in the plane because i did not have vi...
More customer issues

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Does GetHuman work with Alitalia?

GetHuman does not work with Alitalia's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Alitalia at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Alitalia's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting Alitalia at a Glance

Alitalia has no chat option
Alitalia has no customer email
Alitalia has 1 help forum
Alitalia has no twitter handle
Alitalia has no facebook page
Contact information overview

Answered on this page:

Does Alitalia offer any loyalty or frequent flyer programs?
What is the Alitalia policy for traveling with infants or children?
What Is the Alitalia Baggage Allowance?
What forms of payment does Alitalia accept for ticket purchases?
What are the options for seat selection on Alitalia flights?
Solutions to common issues

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