How Do I Reset My Alarm.com Account?

Alarm.com, a US based company, provides homes and business with remote access home automation and security monitoring services. When you install an Alarm.com system, you may need to reset your account for a variety of reasons. How do you reset your Alarm.com account? You can get information and assistance through Alarm.com customer support here, and you can read below on how to reset your account.

Why You May Need to Reset Your Account

There are a number of reasons why you may need to reset your Alarm.com account. Those include:

1. You've installed new cameras and need to upgrade your system.
2. You have forgotten your password and need to reset your account.
   
3. A user code may need to be deleted from your account.
4. New log-in information may need to be added to your account.

Resetting Your Alarm.com Account

When you need to reset your account for one of the reasons listed above, follow the steps outlined here.

New Cameras

If you have installed new cameras and want to remove the old ones from your Alarm.com system, you can do that by completing the following:

1. Hold the camera's reset button for the amount of time listed on the compatible camera's packaging.
2. Once the camera shows that the factory reset is completed, do not unplug the camera. The camera needs to remain connected for a minimum of two minutes.
3. Log-in to your Alarm.com account and remove the old cameras from your equipment listing. You must make sure the camera is removed in the event you wish to use it for another Alarm.com account or system. If it is still listed in the account it was originally attached to, it will not work on the new account.

Forgotten Password

If you have forgotten your password and need to reset your Alarm.com account, you need to complete these steps:

1. Navigate to the Alarm.com website.
2. At the log-in section, select "Login Help."
3. You can enter your email address or username.
4. An email will be sent to you on how to reset your password.
5. Click on the link in the email to reset your password.
6. Answer your security question.
7. Create your new password.
8. Re-enter your password.
9. Click "Submit."

Delete User Code

If you need to delete a user code from your Alarm.com account, you need to do the following:

1. Navigate to Alarm.com's website.
2. Log-in to your account.
3. Choose "Users" in the menu.
4. Click on "Delete" for the user you wish to delete from your account.

Adding Log-in Information

If you need to add users or log-in information, you can do that this way:

1. Navigate to Alarm.com on your computer.
2. Log-in to your account as a "Master User."
3. Select "Manage Users."
4. Choose "Add a User."
5. Designate permissions for the new user.
6. Click "Save."

Resetting your Alarm.com account is easy when you follow the steps outlined in this article. For more information or assistance, contact Alarm.com's customer support team here.