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Alarm.com Customer FAQ

Top Answers & How-to Guides

What is Alarm.com's Phone Number?

The question we are asked most often is about how to talk to Alarm.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Reset My Alarm.com Account?

Whether you have added new equipment, forgot your password or need to add or delete users from your Alarm.com account, you can...

Can I access my Alarm.com account from multiple devices?

Users can access their Alarm.com account from various devices like smartphones, tablets, and computers. While performance and...
Ask any question you have about Alarm.com customer service, get an answer now.

Recent Alarm.com Customer Questions

How do I relink my alarm.com account to alexa

To relink your Alarm.com account to Alexa, open the Alexa app and go to "Skills & Games." Search for "Alarm.com" and select the skill. Tap "Enable" and follow the prompts to sign in with your Alarm.com account credentials. This may require you to authorize and grant permissions for the integration. Once completed, your Alarm.com account should be successfully relinked to Alexa.
Asked Aug 6, 2025 5:59 AM

How do I clear "Activity" alerts in the app in my system?

To clear "Activity" alerts in the Alarm.com app, follow these steps: Open the app, navigate to the "Notifications" or "Activity" section, locate the specific alert you wish to clear, and swipe left or select the delete option. The process may vary slightly depending on your device and app version.
Asked Jul 13, 2024 8:35 PM

Help me with my Alarm.com customer service issue

Account Management

How Do I Reset My Alarm.com Account?

Whether you have added new equipment, forgot your password or need to add or delete users from your Alarm.com account, you can...

Can I access my Alarm.com account from multiple devices?

Users can access their Alarm.com account from various devices like smartphones, tablets, and computers. While performance and...

What should I do if I forget my Alarm.com account username?

To recover a forgotten Alarm.com username, users should go to the login page and click on the "Forgot Username?" link. They...

How do I change the settings on my Alarm.com account?

To change settings on an Alarm.com account, users must log in to the app or website and navigate to the settings menu. Here,...

Device Compatibility

Can I integrate other devices with my Alarm.com system?

Yes, Alarm.com allows for extensive integration of various smart home devices, such as locks, cameras, and lights. Users can...

What devices are compatible with Alarm.com?

Alarm.com supports a wide array of devices, covering security equipment like cameras and sensors, as well as smart home...

How do I set up new devices with my Alarm.com system?

Setting up new devices with an Alarm.com system is easy if compatibility is confirmed. Begin by powering on the device and...

Remote Control

Can I control my Alarm.com system remotely?

Yes, Alarm.com systems can be controlled remotely through a user-friendly app and web portal. This allows users to manage...

What should I do if my Alarm.com device isn't responding?

When an Alarm.com device fails to respond, start by ensuring it has power or charged batteries. Check the connection status in...

Can I set up alerts for my Alarm.com system?

Yes, users can set up customizable alerts in their Alarm.com systems to receive notifications about various events like door...

Security Features

What should I do if my Alarm.com system is triggered incorrectly?

When an Alarm.com system triggers incorrectly, first ensure there is no actual security threat. Disarm the alarm via the app or...

What security features are available with Alarm.com?

Alarm.com provides a wide array of security features, including intrusion detection, video monitoring, smart locks for access...

Customization and Maintenance

How do I customize the notifications I receive from Alarm.com?

To customize Alarm.com notifications, log into the app or website and access the settings section. You can tailor alerts for...

What integrations are available with home automation systems?

Alarm.com provides extensive integrations for home automation, allowing users to manage smart lighting, thermostats, security...

How do I schedule maintenance for my Alarm.com devices?

To schedule maintenance for Alarm.com devices, contact the service provider that installed your system, as Alarm.com does not...
We look to the Alarm.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Alarm.com issues reported to GetHuman
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