Airtasker Customer FAQ

If a tasker is requesting payment outside of the Airtasker platform, it’s important to report this behavior. You can do so through the platform by navigating to the task details and using the reporting feature. This helps ensure that all transactions remain secure and within Airtasker's guidelines.

If a tasker is requesting payment outside of the Airtasker platform or not following through on the agreed task, it's important to report this issue directly through the Airtasker platform. You can escalate the matter by providing details of the situation. Airtasker has measures in place to help protect users and may assist you in resolving the issue or refunding your money if necessary. Make sure to keep a record of all communication with the tasker for reference.

We apologize for the inconvenience you are experiencing. Airtasker's customer service teams are dedicated to responding to queries as quickly as possible. Due to high demand, there may be slight delays in responding to everyone. In the meantime, make sure you have gone through Airtasker's Help Centre as it contains solutions to most common problems. If it's regarding a task that's currently in progress, you might want to try contacting the Poster or Tasker directly. Please remain patient and Airtasker's customer service will get back to you as soon as they can.

The issue may be due to a temporary glitch in the system or your Internet connection. First, make sure you're using the latest version of the Airtasker app and that your Internet connection is strong. Try logging out and then back into your account. If the problem persists, you may also try to access Airtasker from a different device or browser to see if the issue might be related to the device or browser you're using. Remember, you can only reply to offers from the task page. If you still cannot reply, it could be a technical issue that needs to be resolved by the Airtasker technical team.